Windows 10: Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account

Discus and support Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account in Windows 10 Software and Apps to solve the problem; I had to reload Microsoft Window 11 Home on my computer. I checked my Microsoft Account and the computer I reloaded Windows on does not appear on my... Discussion in 'Windows 10 Software and Apps' started by JohnNimmo, Jun 30, 2025 at 6:32 PM.

  1. JohnNimmo Win User

    Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account


    I had to reload Microsoft Window 11 Home on my computer. I checked my Microsoft Account and the computer I reloaded Windows on does not appear on my Account. I have another computer that does appear on my Account under Devices.

    :)
     
  2. Zakin Win User

    Strange Windows 10 User Account issue.

    Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

    I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

    It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

    EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account :(
     
  3. Random account appeared on login to my computer

    Hi Mathew,

    Thank you for getting back to us.

    I suggest you to try the below steps to remove the user account from your computer.


    • Login to your computer through administrator account.

    • Press Windows key + r and type
      netplwiz
      , hit Enter.

    • Select the user account, you want to remove.

    • Click on the Remove button.

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Rakesh Narayanaswamy, Jun 30, 2025 at 6:41 PM
    #3
  4. Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account

    Random account appeared on login to my computer

    Hi Matthew,

    Thank you for posting in Microsoft Community.

    It's unfortunate that you are facing this issues. Let me help you to resolve the issue.

    Share this information to assist you better.

    • Have you made any significant changes prior to this issue?
    • What is the make and model of the computer?
    Follow the steps and check if it helps:

    Safe mode

    I would suggest that you boot the computer in Safe mode and check if the issue persists. Refer the link and follow the steps.

    Windows Startup Settings - Microsoft Support

    • Press Windows key + X.
    • Select Command prompt (Admin).
    • Press Enter
    • Type Net User>>Press Enter
    • This will show you the account names on your system
    To delete the unwanted account, in CMD window type net user Account Name /del

    Type exit and press enter to close CMD window

    Hope this helps, let us know the status of the issue.
     
    Rakesh Narayanaswamy, Jun 30, 2025 at 6:41 PM
    #4
Thema:

Had to reload Windows 11 on my computer and now it does not appear on my Microsoft Account

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