Windows 10: Request for BitLocker Recovery Key – Dell Laptop

Dear Microsoft Support, I hope this message finds you well. I am writing to request assistance in retrieving the BitLocker recovery key for my Dell laptop. After removing and reinstalling the hard drive, BitLocker has been activated, and I am now unable to access my system. Please find the device details below: Laptop Brand: Dell NB-HO29Service Tag / Serial Number:HBK66L2BitLocker Key ID: B434EF22-B2E4-4789-B60C-D09581B9084DRegistered Microsoft Account Email if any: *** Email address is removed for privacy *** Full Name: Khalid Al-OweidContact Email: *** Email address is removed for privacy *** I k

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Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.

 

BitLocker Recovery Key request

Have found my BitLocker Recovery Key and input. All good. Turn off Surface Pro3 and then turn on again and the request for the BitLocker Recovery Key comes up again? Why does this continue to come up?

 

Dell Laptop keeps asking for BitLocker Recovery Key after update

Not really sure how pics are going to help but here they are: *Huh