Windows 10: Problem with HDD external

I have a weird problem with accessing my external HDDs. My computer detects the device, but it doesn't appear in Explorer. Tried to initialise it, but I got a "fatal device hardware error" message.What I have already tried to do :1. Change the cable and try any ports it doesn't work.2. Try to access it with another program like EaseUS and DDRescue it doesn't work.3. CHKDSK doesn't even detect the drive.4. Updating the driver is also not working.5. I try to connect the HDD to another computer it works, and no problem accessing it.This happened with all of my external HDDs, which I can con

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external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Hvaing Problems with Old External HDD

its not easy to say without running a diagnostic test to see how it does.

i would suggest you take the drive out of the external case and hook it up inside your pc and test it that way so you can eliminate the chance it is the external case that is the problem. sometimes the connections inside the external cases can be bad.

 

Quirky behaviour with external HDD

Hi,

In response to your questions

• Are all of the external drives from the same manufacturer?

Yes, they are all Seagate SRDO0F1 of 500GB

• Have you attempted to restart the computer that could not read the external drive and also try to connect the external drive to a different port on the computer after testing the external drive on another computer?

Yes to both, neither worked.

• Were there any recent changes made or updates installed prior to the issue occurring?

No. PC-B is not permanently connected to the 'net.

I have used to 'Device manager' to check if there is an identified driver problem - nothing is flagged - and I would not expect one HDD to work, and the other not to, if there was a driver problem