Windows 10: i purchased minecraft but i had to make a different microsoft account pls microsoft make...

hello guys so i purchased minecraft on google with an account after that it asked me to make a microsoft account now im stuck in a profile of minecraft where it says i did not purchase the name of the minecraft account is : TurfyFour8941

:)

 

Microsoft Account Doesn't Exist When Signing Into Minecraft

Dear n8ki,

Welcome to the Microsoft Community



I'm sorry to hear about the trouble you're experiencing with your Microsoft account and Minecraft. Let's try a few steps to help you resolve this issue and regain access to your account.

1. Verify Account Information: Double-check that you are entering the correct Microsoft account email when attempting to log in. If you have multiple email addresses, ensure you are using the one associated with your Minecraft purchases.
   
   Microsoft account
   
2. Account Recovery: Go to the Microsoft account recovery page at Recover your account. Follow the prompts to recover your account. Make sure to provide as much information as possible to verify your identity. This can include security questions, previous passwords, and any information you may have used when creating the account.
   
3. Mojang Support: Because this issue also involves your Minecraft account, you may want to contact Mojang Support directly. Visit their support page at Get Help with Minecraft and submit a request with comprehensive details about your account, including your original player tag (n8ki), purchase history, and any transaction IDs you might have.
   
   Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
   

I hope these steps help you recover your account and regain access to your Minecraft purchases and username. Please let us know if you need any further assistance.



Best Regards,

Martin | Microsoft Community Support Specialist

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.