Windows 10: No way to charge my Slim Pen

Subject: Feedback on Slim Pen Purchase ExperienceMessage:Hi Microsoft Support Team,I recently purchased the Surface Pro and Slim Pen 2 through your web store. While the products themselves are impressive, I was disappointed to discover that the Slim Pen requires a separate charging accessory—and there was no clear prompt or warning during checkout to ensure I had one.It’s frustrating to spend a premium amount on a top-tier device and stylus, only to realize the pen isn’t usable out of the box without an extra purchase. I strongly recommend adding a visible prompt at checkout, similar to how yo

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my surface slim pen 2 is not charging, how do i fix this?

Hi Minh!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

Regarding your query, I can see here that you already have performed troubleshooting to no avail still. If that's the case, have you tried using a different charging option to check if that would charge the Pen? If not, please do so, for us to also check if this is a problem with the charger or the Pen. If you already have tried this option then this can be a hardware failure with the pen already that needs to be replaced. We're sorry to say that when it comes to replacement here in community forums, we don't have the right tools and resources to help you. But our live Microsoft support team will be more than happy to help you with this. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
   
2. Choose how you would like to get support for your Surface device.
   
3. Type in the problem you need help with.
   
4. Look at any available solutions offered and select Contact Support.
   

Thanks again for choosing Microsoft. Hope this helps!



Regards,

RodelioP.

 

Surface slim pen 2 tip is failing to ink

Hi,

My surface slim pen 2 pen tip stopped working. The pen is recognized by the device and the curser is even seen however the pen tip is just not inking, the back end however does work. My computer is a surface studio, I have already changed the pen tip and uninstalled several drivers as seen on other threads however the pen still continues to fail to ink.

 

Cursor shows with Surface Slim Pen

I am using a Surface Book 2 (Windows 10 1909) with a Surface Slim Pen (but it used to happen when I was using the Surface Pen too).

Despite having disabled the cursor with the Surface Pen in settings, it shows up very frequently when I start using the pen (in the whole Windows system, not just a specific app).

Every time it happens, to fix the problem I have to restart the Surface: when restarted, the cursor doesn't show anymore (correctly).

Same issue as: Redirecting