Windows 10: Login prpblems.

I am having to use my laptop to try and solve my wife’s login problems, we both normally login without passwords, that’s how we both prefer it.
Lately however when she logged in she sometimes had to put in a password and sometimes not. This may be due to the surprising discovery that my wife’s now had 2 accounts on her laptop, an Administrator and hers, this may be due to the recent big Windows 10 update.

I deleted the administrator account thus leaving my wife’s account, the aim being to have one just one account with her as the Administrator as usual.
Unfortunately it hasn’t worked out that way and now she can’t login at all.
At the login screen there are two accounts, the Administrator and wife’s. Both accounts cannot be logged into.
My wife’s account continually comes up with password incorrect despite getting a new password by using my laptop.
The Administrator account is the same, password incorrect but it then shows account disabled.
I have been going round in circles and getting nowhere with Microsoft support, if only they would read all of the message in the first place, before passing it on to someone else who then passes it to someone else again.
Any ideas please how to resolve this login problem?

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Can't login to my windows 10 PC

Hi,

Thank you for your interest in Windows 10.

• 
  Are you trying to login to Microsoft account or local account?
  
• 
  If its Microsoft account are you able to login using the web interface?
  

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and check if issue persists.

Please get back to us with the results of the above instructions.

 

Lock vs Login screen screenshot


Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!