Windows 10: Kindle will not connect to computer

Since the latest Windows 10 update I have been unable to download ebooks from my computer to my kindle. I last transferred a book just before the update, so I am sure that is the problem.

The kindle connects to the computer. The light on the kindle shows it connected and it accepts a charge. But when I connect to Calibre the kindle is not shown.

The update was 2018-06 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4103729) and it was installed on 20/06/2018.

I have two kindles and have the same problem with both.

I have tried to transfer a book direct from the computer, rather than through Calibre, and have the same problem.

Any help appreciated

:)

 

Can't connect PC to Kindle Fire

Hi Jhessica

Yes Fire appears on PC Device Manager, but when I right click and select Install it tries to download drivers for this device but then aborts with message ' A service installation in this INF section is invalid'

Curiously in Fire settings I can change USB Computer Connection to Camera(PTP) and Kindle then appears on PC as a drive. But now when connected via Media Device(MTP)

Thanks

Duncan

 

Which drivers are used when connecting Kindle

Hi,

I would be happy to assist you.

I would like to know,

• 
  How exactly are you trying to connect the Kindle device?
  

• 
  What is make and model of the computer?
  

I suggest you to check the Kindle Support for the driver software and install the same.

Also, update the USB drivers and check if the issue persists.

1. Press Windows key + X key> Device Manger.

2. In there, select the USB controllers, there select all the device drivers one by one and then right click the drivers one at a time and select "Update driver software...”

Hope this helps. Please try these methods and let us know the status. Feel free to write us back in case you face any issue with windows in future.

Thank you.

 

Kindle and windows 10

I am in the exact same boat as Pam, having contacted both Amazon and Microsoft countless times back and forth to no avail.

There are no Kindle drivers viewable in the Device Manager to be uninstalled/reinstalled by connecting the device. The Kindle itself successfully charges when plugged into the computer, and functions off of WiFi normally.

I have to admit, it drives me slightly loopy to have people suggest the same trouble-shooting steps over and over and over again. Hoping there will be a fix for this at some point. Been nothing but disappointment so far.