Windows 10: Xerox Documate 152i Scanner on Windows 10

Hi


I have recently purchased a Dell Optiplex 3050 installed with Windows 10 Pro. All the latest windows updates are now installed. I have connected my Xerox Documate 152i to a USB 2 port ( have also tried a USB 3 port ) and loaded the scanner software / drivers and also updated to the latest version of the drivers. which I downloaded from Xerox Web Site. The Device Manager shows the device working properly and if I fire up the Control Panel and select Devices and Printers I can see the scanner and can right click and select properties and interrogate the device with no problem. If I right click on the device and select 'Trouble shoot' I get a message which states this device is not supported on USB 3, reconnect to USB 2 . When connected to a USB 2 port the same message is always displayed ??? If I fire up the scanner and camera program , select the scanner, right click, then select properties, I get the error "The scanner isn't available, Make sure the device is turned on and is connected to your computer". If I remove all software and drivers , reboot and then turn on the scanner, Plug and Play detects it and sets up the device no matter what port it is connected to, but always end up with the same problem of not being able to connect to the scanner and actually use it. I have connected this scanner to my HP Pavilion Laptop which is installed with Windows 10 Home. I have installed the same drivers and software and the scanner works perfectly on a USB 3 port. The scanner was previously connected to a Dell PC on a USB 3 port and also worked perfectly. Any help with this issue would be gratefully appreciated.


Thanks , Adam

:)

 

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