Windows 10: Issues streaming and playback audio and video

Since about a week I'm having issues with streaming and playback. When I start my laptop, it works fine, but after a (short) while, I cannot playback anything. No YouTube or Souncloud (in the browser), no Spotify (with application), not even local files with Windows Media Player or Groove. Only solution is restart the laptop waiting to see it happen again. Quite annoying.

Some details:

- Dell Precision 7510 (I7 6920HQ, 16gb ram, SSD drive)

- Windows 10 Enterprise version 1803 build 17134.165

- Problem occurs in all browsers in all sites that stream (YouTube, Netflix, Soundcloud)

- Problem occurs in every program that plays e.g. MP3 files (Groove, Windows Media Player)
- Problem does NOT occur in at least one program: Guitar Pro 7.5, which can play from guitar tabs (midi and a 'realistic soung engine')

- I don't get really good errormessages (If I get one it's somthing like 'can't playback/stream')

Tried:

- install new audio drivers (no effect)

- restart network (no effect)

- with and without vpn (work) (no effect)

- release ip (no effect)

- reboot (works for a short while)


I'm beginning to become quite desparate... can't think of anything else right now.

:)

 

Cannot stream videos or music on new ver 1709

Hello Roger,

We need to do further investigation on your concern so that we can identify why you are having issues streaming:

• What happens when you stream a video on websites like YouTube?
• Is there an error message when you try to steam a video or music?

Please post a screenshot so that we can assess the issue better.

In the meantime, let us try to isolate the issue by performing these troubleshooting steps:

Method 1: Run the Playing Audio and Video Playback troubleshooter and check if it helps.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing Audio and Video Playback.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:We suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

1. Press Windows + R on the Keyboard.

2. Type in devmgmt.msc and click on Ok.

3. Select the Graphic driver from the list by extending Display adapters.

4. Right click on the Graphic driver and click on Update driver Software.

We will wait for your response.

Regards.

 

Sudden Streaming Video and Audio issues

Hello Bob,

We'd like to know more about your issue. Please answer the following questions below:

• Did you notice any changes on your PC prior to the issue?
• Which build and version of Windows 10 are you running? You can find this information by clicking the Start button, type
  winver, and then press
  Enter.
• Have you installed the latest Windows 10 updates?

Since you've already tried several troubleshooting steps, I suggest that you boot your PC to a
clean boot state. This will start Windows by using a minimal set of drivers and startup programs to eliminate
software conflicts. You can also watch this on how to perform a clean boot.



NOTE: Please go to the section:
Reset the computer to start normally after clean boot troubleshooting to boot the PC in normal startup after fixing the issue.

Also, you can try to run the built-in troubleshooter for Video
Playback. Please follow the steps below:

• Press the Start button > type Troubleshoot, then press
  Enter.
• Under Find and fix other problems, select Video
  Playback then click Run the troubleshooter.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

 

No video playback in Microsoft apps since installing widows 10

Hi Russell,

Thank you for posting in Microsoft Community.

1) Does this issue occur while playing video from the local drive?

I suggest you to run the video troubleshooter and check if it helps.

• 
  Type Troubleshooting in the search box and click
  Troubleshooting.
  
• 
  In the left pane click on View all and Select
  Troubleshoot Audio Playback.
  
• 
  Follow the prompted steps to troubleshoot this issue.
  

Hope it helps.

Let us know the status of the issue.

Thanks.