Windows 10: Have had level 2 technicians promising to fix my system all week. We arrange tuime for...

Discus and support Have had level 2 technicians promising to fix my system all week. We arrange tuime for... in Windows 10 Installation and Upgrade to solve the problem; I just need to talk to a level 2 technician. The case file number is SRX1441354061ID My system seems to be suffering multiple issues - none of... Discussion in 'Windows 10 Installation and Upgrade' started by PatrickTaylor7, Sep 23, 2018.

  1. PATRICKTAYLOR7
    PatrickTaylor7 Win User

    Have had level 2 technicians promising to fix my system all week. We arrange tuime for...


    I just need to talk to a level 2 technician.


    The case file number is SRX1441354061ID


    My system seems to be suffering multiple issues - none of which are resolved despite the repeated promises of technical support people.


    I was told on Friday the best bet was a complete system reinstall - clearly I need Tech support to do such a thing. I've wasted 4 days of last week and the entire weekend try to get this sorted. it is now Sunday evening and I NEED my computer for a very busy week ahead. PLEASE WILL MICROSOFT TECH SUPPORT ACTUALLY DO WHAT THEY SAY THEY WILL>

    :)
     
    PatrickTaylor7, Sep 23, 2018
    #1
  2. ZBOOK
    zbook Win User

    Programs not working


    In post 26 there were steps listed to fix the operating system corruption.
    Are you able to follow them?
    In post 29 was the suggested dism repair command.
     
    zbook, Sep 23, 2018
    #2
  3. JMCSLOB
    jmcslob Win User
    2 x SSD Raid 0 - is this right?

    T ski b4 your done with this post can you list a step by step fix of what you did, I would appreciate it if you would...Thanks
     
    jmcslob, Sep 23, 2018
    #3
  4. STEVENUNGER
    StevenUnger Win User

    Have had level 2 technicians promising to fix my system all week. We arrange tuime for...

    Problem with Windows 10 Install Second Level Support - Promises to call me back and does not

    This is in reference to Microsoft Tech Support Case Number 130 849 4773.

    For the past 5 days I have been attempting to deal with a failed install of Windows 10 on my Dells XPS 8500 desktop PC. Although I have now discovered that Microsoft knew that this hardware would not support Widows 10 they told me it was OK to upgrade.

    I have been working for 3 days to have my system go back to Windows 7. Second level support promised me a call back yesterday at 110am. No call. I called yesterday at Noon. I was promised a call back in 45 minutes. No call. I called yesterday at 1pm and
    was promised a call back. No call. I called this morning at 10m and spoke to a Level 2 Support Supervisor. I was promised a call back in 45 minutes. No call.

    Why does Microsoft support promised call backs at specific times and then not call back or even call back to change the appointed time?

    Is this a common problem with Microsoft Windows Level 2 Support????
     
    StevenUnger, Sep 23, 2018
    #4
Thema:

Have had level 2 technicians promising to fix my system all week. We arrange tuime for...

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