Windows 10: Windows Defender says Kaspersky Free is off but Kaspersky says it is running and protecting?

Discus and support Windows Defender says Kaspersky Free is off but Kaspersky says it is running and protecting? in AntiVirus, Firewalls and System Security to solve the problem; It seems that the last couple of days every time I boot up my Win 10 PC Windows Defender has a red cross on its icon, when I open it I get a message... Discussion in 'AntiVirus, Firewalls and System Security' started by thebeast1234, Oct 16, 2018.

  1. THEBEAST1234
    thebeast1234 Win User

    Windows Defender says Kaspersky Free is off but Kaspersky says it is running and protecting?


    It seems that the last couple of days every time I boot up my Win 10 PC Windows Defender has a red cross on its icon, when I open it I get a message saying Kaspersky Free is off and your device may be unprotected.

    When I open Kaspersky it says all is good and my computer is protected.

    Why is WD not detecting this??

    :)
     
    thebeast1234, Oct 16, 2018
    #1
  2. NIK HILL
    Nik Hill Win User

    Both Kaspersky And Windows Defender Are Turned Off

    https://support.microsoft.com/en-us...b59cebc4f24/how-to-protect-your-windows-10-pc
    Note the statement "If you want to use Windows Defender Antivirus, uninstall all of your other antivirus programs and Windows Defender Antivirus will automatically turn on. You may be asked to restart your device." Accordingly you should not
    be trying to use two AV programs to provide real time scanning - that causes performance issues, software conflicts and other issues.

    Same computer?
    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/is-it-alright-to-run-both-windows-defenders-and/0b4f2033-bb22-412b-b71b-eafe49734c9c

    And you removed any trial software that was on the computer when you first purchased it (such as McAfee or Norton) and ran the appropriate software removal tool for such products? List of
    anti-malware product removal tools

    If you want to use Kaspersky suggest uninstall Kaspersky, run the Kaspersky Removal Tool, reboot and then install a new version of Kaspersky. Windows Defender should be disabled.

    List of
    anti-malware product removal tools

    Your best option regarding issues with Kaspersky would be to seek advice from Kaspersky Support or the Kaspersky Forum:

    http://support.kaspersky.com/

    http://forum.kaspersky.com/

    If necessary you can always manually disable Windows Defender:
    https://www.windowsphoneinfo.com/threads/turn-on-or-off-windows-defender-in-windows-10.6895/

    Regards

    http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

    Yes. I am using the same computer and I didn't have any trial anti-malware software to be removed before purchasing Kaspersky.
     
    Nik Hill, Oct 16, 2018
    #2
  3. LE BOULE
    Le Boule Win User
    Defender turned off my Kaspersky

    Suggest you uninstall Kaspersky thru Control Panel, reboot the computer, then run the Kaspersky Removal Tool as listed in List
    of anti-malware product removal tools    , reboot the computer, then reinstall Kaspersky.



    Be sure you’re installing the latest version of Kaspersky and if necessary seek advice from Kaspersky Support. https://usa.kaspersky.com/windows10



    Good luck…
     
    Le Boule, Oct 16, 2018
    #3
  4. LE BOULE
    Le Boule Win User

    Windows Defender says Kaspersky Free is off but Kaspersky says it is running and protecting?

    Both Kaspersky And Windows Defender Are Turned Off

    https://support.microsoft.com/en-us...b59cebc4f24/how-to-protect-your-windows-10-pc
    Note the statement "If you want to use Windows Defender Antivirus, uninstall all of your other antivirus programs and Windows Defender Antivirus will automatically turn on. You may be asked to restart your device." Accordingly you should not
    be trying to use two AV programs to provide real time scanning - that causes performance issues, software conflicts and other issues.

    Same computer?
    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/is-it-alright-to-run-both-windows-defenders-and/0b4f2033-bb22-412b-b71b-eafe49734c9c

    And you removed any trial software that was on the computer when you first purchased it (such as McAfee or Norton) and ran the appropriate software removal tool for such products? List of
    anti-malware product removal tools

    If you want to use Kaspersky suggest uninstall Kaspersky, run the Kaspersky Removal Tool, reboot and then install a new version of Kaspersky. Windows Defender should be disabled.

    List of
    anti-malware product removal tools

    Your best option regarding issues with Kaspersky would be to seek advice from Kaspersky Support or the Kaspersky Forum:

    http://support.kaspersky.com/

    http://forum.kaspersky.com/

    If necessary you can always manually disable Windows Defender:
    https://www.windowsphoneinfo.com/threads/turn-on-or-off-windows-defender-in-windows-10.6895/

    Regards

    http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/
     
    Le Boule, Oct 16, 2018
    #4
Thema:

Windows Defender says Kaspersky Free is off but Kaspersky says it is running and protecting?

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