Windows 10: ntdll.dll will not let login to black desert online

I having trouble with online game call black desert online. during the login process I get as far to pressing the play button. after that nothing it not letting their other file to open up. I did what subject. like making sure system clock was syncing correctly. according to the event log the ntdl.dll is the problem. I try the problem is safe mode with network and the same thing happen.

:)

 

NTDLL error persistent

Hi Antoniyap,

Thank you for posting here in the Community forum. We would like to inquire if the NTDLL error issue that you posted here has already been resolved. If not, kindly post here the troubleshooting steps that you have taken in order to avoid repetition.

We look forward to your next post.

Regards.

 

DLL Missing

The problem is, that the required DLL is not actually even listed there.
There are just dozens of download adware links from the top to the bottom.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.