Windows 10: Blue Screen while update sound driver software

Hi all


sorry if my questions already been asked so many times..


so I have some problems, recently I accidentally delete my sound/audio device/driver so my computers cant detect my speaker..

my computer doesn't detect my audio driver ( no Realtek driver in device manager)

I was google so many ways to do but none of them works..

• downloaded and installed driver from my motherboards web (not working)
• downloaded and installed Realtek driver (not working)

until I found some way to add driver through device manager


device manager > sound, video and game controller > actions > add legacy hardware


I choose sound driver (Realtek) and try to install the available driver in the list.. but when I tried to install it ive got blue screen..

it said:

stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

what failed: RTKVHD64.sys


my PC specification is

• intel i3 6100
• biostar h1100mh pro d4
• 4gb ddr4 ram
• ssd 120gb
• windows 10

here is the picture of my sound control panel and device manager






anyone have some ideas for this??


thanks

:)

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen

Hi Allen,

Blue screen errors are sometimes caused by faulty hardware or conflicting software drivers. If you noticed that your PC is a bit sluggish, then perhaps it needs some updating. Now, since a blue screen error occurred, we suggest that you perform the helpful
steps from this article:
Troubleshoot blue screen errors.

Let us know the outcome.