Windows 10: power on/shut down

I recently reset my laptop back to the original settings. Ever since when I want to shut down now my laptop I only see Sleep, Update and Shut down and Update and Restart. I don't see the simple Shut down option. I don't want to continually update. How can I get this fixed?

thanks pauljacobs2

:)

 

The light on the power button stays on even after shut down.

Hi,

Thank you for posting your query on Microsoft Community.

As per your description, I understand that the light on the power button stays on even after shut down.

We will assist you to resolve the issue.

This issue may arise due to various reasons:

• 
  System not properly shut down or might be in sleep mode.
  
• 
  Power cord connected to the device.
  
• 
  Change in the settings.
  

I would appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you make any recent changes to the settings?
  
• 
  Does the CPU fan spins after the shutdown?
  

As an initial troubleshooting step, (if you are using a laptop).

Unplug the charger from the lap top and check if the issue persists and also try to shut down from the lock screen.

If the issue persists, I suggest you to run the Power troubleshooter and check if it helps.

Follow these steps to run Power troubleshooter:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Power.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.