Windows 10: New Surface Pro 6 with company maintained OS package having battery icon issues

I just got a new Surface Pro 6 from the IT dept at work, but the battery icon was not showing up. I went into device manager, and found two unknown devices that were classified as ACPI, installed them both with the stock driver and then the battery icon finally shows up, but there is only one that is reading (100%) and it always stays at 100% even when disconnected. The other two batteries (maybe the keyboard and mouse?) are reading 0%. If I take away any of the ACPI controlled devices, the battery icon disappears again.


Any ideas? I cannot use windows update, it's maintained by the organization. I can manually install drivers though if we have an idea of which one I need.

:)

 

Surface Pro 3 Dogged by New Battery Issues

Read more: Surface Pro 3 Dogged by New Battery Issues - Thurrott.com




Tip How to Generate Report of Battery Usage in Windows 10

 

New Firmware and Driver Updates for Surface Pro 6 - Oct. 23

Source: https://support.microsoft.com/en-us/...update-history

 

Surface Pro 3 battery display stuck at 99%

I completed the update from 8/29 available from the following links -

https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined



Surface Pro 3 battery indicator issues (stuck at 99% & percentage never changes)



https://www.microsoft.com/surface/e...pro-3-update-history?os=windows-10&=undefined

• v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions
  as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more
  information.

And the steps to start and restart twice after the installation.

I have used my Surface Pro 3 regularly and have had a total of 5 charging cycles.

I just installed the update on my affected Surface Pro 3. What should I expect now?

After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize
as it relearns the actual battery capacity in your Surface Pro 3.

However my Surface Pro 3 battery icon still displays 99% battery life constantly and then shuts down unexpectidly without warning.

HELLO. MICROSOFT - The UPDATE did NOT work!

Is there any other resolution to this problem?

I have also completed factory resets of my device in the past as well as checking for updates to the battery drivers.

All of which have provided me no resolution to this persistent problem.

Its greatly frustrating!

Please help!