Windows 10: Grey (Ghost) Screen Lock-Out

For no reason and in any screen; browser, Office Products, email, etc. my computer will suddenly lock-up, have a gray (ghost) screen with a cross that looks like it is composed of 2 jelly beans. I cannot get out of this screen even when I Ctl+Alt-delete to try and get to Task Screen (sometimes I try 20+ times); it will bring me to the Task Screen, but I still am locked out of being able to do anything, then suddenly I will be able to make a selection on Task Manager OR the screen will revert back to being usable. This is a random occurrence, no rhyme or reason and I have had the memory expanded from 4 GB to 8 GB and it still occurred. The only other way to exit this malfunctioning screen is to shut the laptop cover.


I have an HP15 and am running Windows 10/Version 1803 with Microsoft Office Home & Student 2016. I have had a computer specialist look at this issue but he was never able to replicate the problem and he suggested increased memory. He found the hard drive to be in good shape and no malware or virsus on the computer. Any suggestions?

:)

 

Lock screen woes

Hi,

Thank you for posting on Microsoft Community.

I would suggest you to follow the below steps to try resolving the issue.

Setting the timeout for Lock Screen

• Press Windows + I and select personalization.
  
• Select Lock screen.
  
  
• Select the Screen Timeout setting.
  
• Select the time of timeout you need and check.

Keep us posted if the issue resolves to help you better.

 

Lock vs Login screen screenshot

You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen

 

Lock Screen Image Too Big

Hi,

Thank you for contacting Microsoft Community.

• Is this issue occurs only when the pictures are set from OneDrive?

I suggest you to set the picture for the lock screen using the default lock screen pictures and check whether the issue persist or not, follow the below steps to set the pictures.

• Go to “settings” and click on “personalization”.
• Under “lock screen” tab, select the option from the drop box as “picture”.
• Then under “choose your picture” option, click on any picture and go to the lock screen, check whether the issue persists or not.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.