Windows 10: problem with recording games when xbgm service is not running

Discus and support problem with recording games when xbgm service is not running in Windows 10 Customization to solve the problem; When I am trying to record games that I’m playing using Steam the video signal is not recorded, I receive files with only audio. I found out that the... Discussion in 'Windows 10 Customization' started by LauraAllen2, Dec 16, 2018.

  1. problem with recording games when xbgm service is not running


    When I am trying to record games that I’m playing using Steam the video signal is not recorded, I receive files with only audio. I found out that the issue occurs when xbgm service is not running. I think this issue started after the last update. Help please.

    :)
     
    LauraAllen2, Dec 16, 2018
    #1
  2. Nikhar_K Win User

    No video when recording games with Game DVR

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to record Games in background properly when the Xbox Game Monitoring service (xbgm service) is not running. I appreciate the time you have spent to work on this issue.

    By default the startup type for Xbox Game Monitoring service (xbgm service) is set to manual, you can change the startup type of the service to Automatic and check if that helps. To change the startup of the service, please follow the steps mentioned
    below:

    1. Press and hold Windows + X key on the keyboard.
    2. Type services.msc and click on OK.
    3. Look for the Xbox Game Monitoring service and double click on it.
    4. Change the Startup type to
      Automatic
      from the drop down.
    5. Click on Apply and then,
      OK
      .

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 16, 2018
    #2
  3. No video when recording games with Game DVR

    Recently when playing games through Steam and using the Game DVR background recording function I have found that when recordings are commanded by default WIN+ALT+G they have no visual content, only audio. I have traced this back to the Windows service xbgm
    not running. When the xbgm service is commanded to start then Game DVR background recordings function as before.

    What has changed with the last Windows 10 update to affect this service? Can MS address this anomaly with a future update?

    ***Modified title from: Windows 10 xbgm service***
     
    OldGoldeye, Dec 16, 2018
    #3
  4. problem with recording games when xbgm service is not running

    Recording game DVR

    Hi dutchguy777, sometimes this issue occurs because of incorrect recording. In this case you should restart the Game bar to solve the problem.

    Alternately, try the following steps to fix this issue:

    Close the game.

    Find the Windows taskbar, type Task Manager in the search box and then click on it.

    Then, choose ‘more details’ in the Task Manager.

    Find the list of running processes. Choose the Broadcast bar server (bcastdvr.exe) process. Click on End task.

    Restart your game and check if you are able to record
     
    Ted Willson, Dec 16, 2018
    #4
Thema:

problem with recording games when xbgm service is not running

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