Windows 10: Unable to save BitLocker recovery key to cloud domain account

Discus and support Unable to save BitLocker recovery key to cloud domain account in AntiVirus, Firewalls and System Security to solve the problem; I have enabled BitLocker after upgrading to Windows 10 Pro account (from Windows 10 Home). My internal hard drive appeared to be already encrypted (not... Discussion in 'AntiVirus, Firewalls and System Security' started by DET_q, Dec 18, 2018.

  1. DET_q Win User

    Unable to save BitLocker recovery key to cloud domain account


    I have enabled BitLocker after upgrading to Windows 10 Pro account (from Windows 10 Home). My internal hard drive appeared to be already encrypted (not sure how) and there is a recovery key listed in my cloud domain account. I have now encrypted my external backup drive also, and am trying to store the recovery key for that drive in my account. I click "Save to your cloud domain account", and a pop up appears saying "please wait while recovery key is saved". This completes, with no errors displayed. But when I look in my cloud account, I still just see the original recovery key from my internal drive listed, and no new key appears in the list. If I save the key to file, it saves fine (but that is not a good long term solution for me). Does anyone know how to actually save this key to the cloud account?


    Thanks

    :)
     
    DET_q, Dec 18, 2018
    #1
  2. theking2 Win User
    theking2, Dec 18, 2018
    #2
  3. Arno Win User
    How to save my BitLocker recovery key to my personal Microsoft account, when there is a domain account connected?

    I want to encrypt some personal hard drives with BitLocker on Windows 10, and save the recovery keys to my personal Microsoft account, which is the one I connect to Windows with.

    The problem is that I have also connected my university's domain account, and BitLocker will only let me save the key to this uni account : the "Save to Microsoft account" option in the BitLocker setup window has been replaced with "Save to your cloud domain account", and when I select this, the key doesn't appear in my Microsoft account's recovery keys list, which I assume means that the key has been sent to my uni's network instead.

    These keys are for personal drives and I want to save them to my personal account. I don't want to remove the domain account entirely as it's convenient. How can I choose which account to save the BitLocker recovery keys to ?
     
  4. Unable to save BitLocker recovery key to cloud domain account

    Cannot Save Bitlocker Recovery Key to Microsoft Account

    I have a brand new Surface Pro with Windows 10. I am attempting to enable BitLocker.

    From the Control Panel / Manage Bitlocker, I click "Turn on BitLocker".

    I am given a question, "How do you want to backup your recovery key?" and I choose, "Save to your Microsoft account."

    I am greeted with a popup, "Bitlocker Drive Encryption error. Can't sign in to your Microsoft account. You need to be signed in to Windows with a Microsoft account to save your recovery key. Sign out and hen sign in with a Microsoft account, or go to
    Settings and choose Accounts to change your existing account."

    I am signed in, but I went through these steps again, but I am unable to save my recovery key to my Microsoft account.

    How do I fix this?

    ***Post moved by the moderator to the appropriate forum category.***
     
    Bathosphyr, Dec 18, 2018
    #4
Thema:

Unable to save BitLocker recovery key to cloud domain account

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