Windows 10: 0x3D55: Package family Microsoft.ZuneVideo_8wekyb3d8bbwe runtime information is corrupted....

Discus and support 0x3D55: Package family Microsoft.ZuneVideo_8wekyb3d8bbwe runtime information is corrupted.... in Windows 10 BSOD Crashes and Debugging to solve the problem; I got this error on a Windows 10 machine and have found other posts regarding this which recommended running a sfc /scannow which I did. The... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by TechFour, Apr 16, 2020.

  1. TECHFOUR
    TechFour Win User

    0x3D55: Package family Microsoft.ZuneVideo_8wekyb3d8bbwe runtime information is corrupted....


    I got this error on a Windows 10 machine and have found other posts regarding this which recommended running a sfc /scannow which I did. The verification went through however informed me that not all problems were fixed. I have the log now however I am not a full on techy and cannot make sense of the information. Can anyone help please?


    2020-04-16 11:40:44, Info CSI 000053ed Hashes for file member [l:13]'SBCModel.json' do not match.
    Expected: {l:32 ml:4096 b:50ae0541f62e1300f751b474c9eca1402b09805b0000b7076fa8b38ab3d03bb9}.
    Actual: {l:32 b:3220dc53bb415e664555d61f902ac3ddcfbc447331ab78c1585746578a74a020}.
    2020-04-16 11:40:44, Info CSI 000053ee [SR] Cannot repair member file [l:13]'SBCModel.json' of Microsoft-Windows-Update-UX-UserPredictionModel, version 10.0.17763.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053ef Hashes for file member [l:12]'SBCModel.txt' do not match.
    Expected: {l:32 ml:4096 b:49c81d806f195d3db749f0e491cf6a4f6e5bebde2febe95ea4da6f0f037ecc0c}.
    Actual: {l:32 b:d0fafe94915001dee8768d6e618dd9a3d6c7a119dab6894b04fd5ca231e508dc}.
    2020-04-16 11:40:44, Info CSI 000053f0 [SR] Cannot repair member file [l:12]'SBCModel.txt' of Microsoft-Windows-Update-UX-UserPredictionModel, version 10.0.17763.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053f1 Hashes for file member [l:27]'MSFT_MpComputerStatus.cdxml' do not match.
    Expected: {l:32 ml:4096 b:250a58b9ec6c327e7d165cecbdbae0b1fdca203cd342dba12616527b47a44486}.
    Actual: {l:32 b:cbfca6cb14b5a84f5bd30cbc9b05f008f4916e54a33a513fcedf8bff90002f5d}.
    2020-04-16 11:40:44, Info CSI 000053f2 [SR] Cannot repair member file [l:27]'MSFT_MpComputerStatus.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053f3 Hashes for file member [l:19]'MSFT_MpThreat.cdxml' do not match.
    Expected: {l:32 ml:4096 b:ae595236832a3884d2aa3f913454ac6ff4c735f55e819c7f391c94b653281f92}.
    Actual: {l:32 b:dd2decdbc6ec0357ddbd952ad3c29c0a05fc7368badb377648bb8f0964eedeec}.
    2020-04-16 11:40:44, Info CSI 000053f4 [SR] Cannot repair member file [l:19]'MSFT_MpThreat.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053f5 Hashes for file member [l:26]'MSFT_MpThreatCatalog.cdxml' do not match.
    Expected: {l:32 ml:4096 b:106d459542c3ec7dd9b7e545d74a4a98f0ad74c7db6a1333cfcd9168e2a3c076}.
    Actual: {l:32 b:ff8bbde3d74745abc4b8bef6278c46bd9bba05c2e61f0eb033787443cde80f44}.
    2020-04-16 11:40:44, Info CSI 000053f6 [SR] Cannot repair member file [l:26]'MSFT_MpThreatCatalog.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053f7 Hashes for file member [l:28]'MSFT_MpThreatDetection.cdxml' do not match.
    Expected: {l:32 ml:4096 b:a19bf000eb950ddd8438c30562c0fa6f3c0848432f55a219ef3d79b302aa6cf1}.
    Actual: {l:32 b:3c082a55cd0e2d835764bb55c35292277b3c3a7a909543123a9b75bddf7ef20f}.
    2020-04-16 11:40:44, Info CSI 000053f8 [SR] Cannot repair member file [l:28]'MSFT_MpThreatDetection.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053f9 Hashes for file member [l:23]'MSFT_MpPreference.cdxml' do not match.
    Expected: {l:32 ml:4096 b:8bbe2742d4284d6a9578cada99243b282e6be6df9a6f796d19e6e72eafa1e382}.
    Actual: {l:32 b:dd557986b51074f3e4b7d5c0923903bf10ba919a1235605f5cba8a49b05ef07d}.
    2020-04-16 11:40:44, Info CSI 000053fa [SR] Cannot repair member file [l:23]'MSFT_MpPreference.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053fb Hashes for file member [l:17]'MSFT_MpScan.cdxml' do not match.
    Expected: {l:32 ml:4096 b:a27630566684ee79af41ac68dc70bbdbffc968b2489aa16be0d0fa0e0eccf0c8}.
    Actual: {l:32 b:52a143a0bcb954c7ec8b35044ef9284055c75e7e2fe316cbaa120d665c06b1a7}.
    2020-04-16 11:40:44, Info CSI 000053fc [SR] Cannot repair member file [l:17]'MSFT_MpScan.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053fd Hashes for file member [l:20]'MSFT_MpWDOScan.cdxml' do not match.
    Expected: {l:32 ml:4096 b:80ddeca09c6c85cde406bd9352c24cb6ca58ab17062159713f0591c46fa7b9fd}.
    Actual: {l:32 b:064d8c62e1d613524ab6f414d4906ba77d8eefc4ba2bae3ac796b3332b1681ec}.
    2020-04-16 11:40:44, Info CSI 000053fe [SR] Cannot repair member file [l:20]'MSFT_MpWDOScan.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 000053ff Hashes for file member [l:22]'MSFT_MpSignature.cdxml' do not match.
    Expected: {l:32 ml:4096 b:dbb84a0489a5dfeecb4e850412aabb72e725e5f89319d9e158a8baa9be6470da}.
    Actual: {l:32 b:956a869d006ef2b477e146835befea9e9da6af260506389e79ce8a669906f0b3}.
    2020-04-16 11:40:44, Info CSI 00005400 [SR] Cannot repair member file [l:22]'MSFT_MpSignature.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005401 Hashes for file member [l:13]'Defender.psd1' do not match.
    Expected: {l:32 ml:4096 b:1b1971fcbdc0abc871748d7409c696bb509c4ede12b0c748af0af96e629961b7}.
    Actual: {l:32 b:b096112fba4e3abcde87ad6dfc843c7e2d74fb469125a00404e12fbe5f054ecb}.
    2020-04-16 11:40:44, Info CSI 00005402 [SR] Cannot repair member file [l:13]'Defender.psd1' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005403@2020/4/16:09:40:44.295 Primitive installers committed for repair
    2020-04-16 11:40:44, Info CSI 00005404 Hashes for file member [l:13]'SBCModel.json' do not match.
    Expected: {l:32 ml:4096 b:50ae0541f62e1300f751b474c9eca1402b09805b0000b7076fa8b38ab3d03bb9}.
    Actual: {l:32 b:3220dc53bb415e664555d61f902ac3ddcfbc447331ab78c1585746578a74a020}.
    2020-04-16 11:40:44, Info CSI 00005405 [SR] Cannot repair member file [l:13]'SBCModel.json' of Microsoft-Windows-Update-UX-UserPredictionModel, version 10.0.17763.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005406 [SR] This component was referenced by [l:143]'Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~10.0.17763.1.AE0CBA517C8F43D4129AAD2AABE60AF47DA6BB5C39DD2EB3FBB1243DEAB2AC38'
    2020-04-16 11:40:44, Info CSI 00005407 Hashes for file member [l:12]'SBCModel.txt' do not match.
    Expected: {l:32 ml:4096 b:49c81d806f195d3db749f0e491cf6a4f6e5bebde2febe95ea4da6f0f037ecc0c}.
    Actual: {l:32 b:d0fafe94915001dee8768d6e618dd9a3d6c7a119dab6894b04fd5ca231e508dc}.
    2020-04-16 11:40:44, Info CSI 00005408 [SR] Cannot repair member file [l:12]'SBCModel.txt' of Microsoft-Windows-Update-UX-UserPredictionModel, version 10.0.17763.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005409 [SR] This component was referenced by [l:143]'Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~10.0.17763.1.AE0CBA517C8F43D4129AAD2AABE60AF47DA6BB5C39DD2EB3FBB1243DEAB2AC38'
    2020-04-16 11:40:44, Info CSI 0000540a Hashes for file member [l:13]'SBCModel.json' do not match.
    Expected: {l:32 ml:4096 b:50ae0541f62e1300f751b474c9eca1402b09805b0000b7076fa8b38ab3d03bb9}.
    Actual: {l:32 b:3220dc53bb415e664555d61f902ac3ddcfbc447331ab78c1585746578a74a020}.
    2020-04-16 11:40:44, Info CSI 0000540b Hashes for file member [l:13]'SBCModel.json' do not match.
    Expected: {l:32 ml:4096 b:50ae0541f62e1300f751b474c9eca1402b09805b0000b7076fa8b38ab3d03bb9}.
    Actual: {l:32 b:3220dc53bb415e664555d61f902ac3ddcfbc447331ab78c1585746578a74a020}.
    2020-04-16 11:40:44, Info CSI 0000540c [SR] Could not reproject corrupted file \??\C:\ProgramData\Microsoft\Windows\Models\\SBCModel.json; source file in store is also corrupted
    2020-04-16 11:40:44, Info CSI 0000540d Hashes for file member [l:12]'SBCModel.txt' do not match.
    Expected: {l:32 ml:4096 b:49c81d806f195d3db749f0e491cf6a4f6e5bebde2febe95ea4da6f0f037ecc0c}.
    Actual: {l:32 b:d0fafe94915001dee8768d6e618dd9a3d6c7a119dab6894b04fd5ca231e508dc}.
    2020-04-16 11:40:44, Info CSI 0000540e Hashes for file member [l:12]'SBCModel.txt' do not match.
    Expected: {l:32 ml:4096 b:49c81d806f195d3db749f0e491cf6a4f6e5bebde2febe95ea4da6f0f037ecc0c}.
    Actual: {l:32 b:d0fafe94915001dee8768d6e618dd9a3d6c7a119dab6894b04fd5ca231e508dc}.
    2020-04-16 11:40:44, Info CSI 0000540f [SR] Could not reproject corrupted file \??\C:\ProgramData\Microsoft\Windows\Models\\SBCModel.txt; source file in store is also corrupted
    2020-04-16 11:40:44, Info CSI 00005410@2020/4/16:09:40:44.423 Primitive installers committed for repair
    2020-04-16 11:40:44, Info CSI 00005411@2020/4/16:09:40:44.430 Primitive installers committed for repair
    2020-04-16 11:40:44, Info CSI 00005412 Hashes for file member [l:27]'MSFT_MpComputerStatus.cdxml' do not match.
    Expected: {l:32 ml:4096 b:250a58b9ec6c327e7d165cecbdbae0b1fdca203cd342dba12616527b47a44486}.
    Actual: {l:32 b:cbfca6cb14b5a84f5bd30cbc9b05f008f4916e54a33a513fcedf8bff90002f5d}.
    2020-04-16 11:40:44, Info CSI 00005413 [SR] Cannot repair member file [l:27]'MSFT_MpComputerStatus.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005414 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 00005415 Hashes for file member [l:19]'MSFT_MpThreat.cdxml' do not match.
    Expected: {l:32 ml:4096 b:ae595236832a3884d2aa3f913454ac6ff4c735f55e819c7f391c94b653281f92}.
    Actual: {l:32 b:dd2decdbc6ec0357ddbd952ad3c29c0a05fc7368badb377648bb8f0964eedeec}.
    2020-04-16 11:40:44, Info CSI 00005416 [SR] Cannot repair member file [l:19]'MSFT_MpThreat.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005417 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 00005418 Hashes for file member [l:26]'MSFT_MpThreatCatalog.cdxml' do not match.
    Expected: {l:32 ml:4096 b:106d459542c3ec7dd9b7e545d74a4a98f0ad74c7db6a1333cfcd9168e2a3c076}.
    Actual: {l:32 b:ff8bbde3d74745abc4b8bef6278c46bd9bba05c2e61f0eb033787443cde80f44}.
    2020-04-16 11:40:44, Info CSI 00005419 [SR] Cannot repair member file [l:26]'MSFT_MpThreatCatalog.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 0000541a [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 0000541b Hashes for file member [l:28]'MSFT_MpThreatDetection.cdxml' do not match.
    Expected: {l:32 ml:4096 b:a19bf000eb950ddd8438c30562c0fa6f3c0848432f55a219ef3d79b302aa6cf1}.
    Actual: {l:32 b:3c082a55cd0e2d835764bb55c35292277b3c3a7a909543123a9b75bddf7ef20f}.
    2020-04-16 11:40:44, Info CSI 0000541c [SR] Cannot repair member file [l:28]'MSFT_MpThreatDetection.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 0000541d [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 0000541e Hashes for file member [l:23]'MSFT_MpPreference.cdxml' do not match.
    Expected: {l:32 ml:4096 b:8bbe2742d4284d6a9578cada99243b282e6be6df9a6f796d19e6e72eafa1e382}.
    Actual: {l:32 b:dd557986b51074f3e4b7d5c0923903bf10ba919a1235605f5cba8a49b05ef07d}.
    2020-04-16 11:40:44, Info CSI 0000541f [SR] Cannot repair member file [l:23]'MSFT_MpPreference.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005420 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 00005421 Hashes for file member [l:17]'MSFT_MpScan.cdxml' do not match.
    Expected: {l:32 ml:4096 b:a27630566684ee79af41ac68dc70bbdbffc968b2489aa16be0d0fa0e0eccf0c8}.
    Actual: {l:32 b:52a143a0bcb954c7ec8b35044ef9284055c75e7e2fe316cbaa120d665c06b1a7}.
    2020-04-16 11:40:44, Info CSI 00005422 [SR] Cannot repair member file [l:17]'MSFT_MpScan.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005423 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 00005424 Hashes for file member [l:20]'MSFT_MpWDOScan.cdxml' do not match.
    Expected: {l:32 ml:4096 b:80ddeca09c6c85cde406bd9352c24cb6ca58ab17062159713f0591c46fa7b9fd}.
    Actual: {l:32 b:064d8c62e1d613524ab6f414d4906ba77d8eefc4ba2bae3ac796b3332b1681ec}.
    2020-04-16 11:40:44, Info CSI 00005425 [SR] Cannot repair member file [l:20]'MSFT_MpWDOScan.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005426 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 00005427 Hashes for file member [l:22]'MSFT_MpSignature.cdxml' do not match.
    Expected: {l:32 ml:4096 b:dbb84a0489a5dfeecb4e850412aabb72e725e5f89319d9e158a8baa9be6470da}.
    Actual: {l:32 b:956a869d006ef2b477e146835befea9e9da6af260506389e79ce8a669906f0b3}.
    2020-04-16 11:40:44, Info CSI 00005428 [SR] Cannot repair member file [l:22]'MSFT_MpSignature.cdxml' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 00005429 [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'
    2020-04-16 11:40:44, Info CSI 0000542a Hashes for file member [l:13]'Defender.psd1' do not match.
    Expected: {l:32 ml:4096 b:1b1971fcbdc0abc871748d7409c696bb509c4ede12b0c748af0af96e629961b7}.
    Actual: {l:32 b:b096112fba4e3abcde87ad6dfc843c7e2d74fb469125a00404e12fbe5f054ecb}.
    2020-04-16 11:40:44, Info CSI 0000542b [SR] Cannot repair member file [l:13]'Defender.psd1' of Windows-Defender-Management-Powershell, version 10.0.17763.831, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
    2020-04-16 11:40:44, Info CSI 0000542c [SR] This component was referenced by [l:80]'Package_3779_for_KB4549949~31bf3856ad364e35~amd64~~10.0.1.8.4549949-6240_neutral'

    :)
     
    TechFour, Apr 16, 2020
    #1
  2. CRAKDKORN
    Crakdkorn Win User

    "0x3D55: Package family Microsoft.XboxApp_8wekyb3d8bbwe runtime information is corrupted"

    ALSO:

    0x3D55: Package family Microsoft.Getstarted_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family MICROSOFT.XBOXGAMINGOVERLAY_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family Microsoft.XboxGamingOverlay_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family MICROSOFT.GETSTARTED_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

    I went to Apps and Features to disable all of these apps I do not use (that's correct, I do not use Xbox). I would be willing to guess this issue (build 1809 - Windows 10) arose from my feelings that if I do not use an app, it should be disabled. I disabled
    of bunch of these and the failures similar to this came up - one for each app I disabled (because, yep, right again - I don't need them on my desktop - imagine that).

    (Apologies for the sarcasm).

    But really, why would I need Xbox on my laptop - why do I need a map to tell me where I am - it is a desktop - I am home),

    Games - I have games, they are called applications like IDE's, Databases, Eclipse, Anaconda, Jupyter Notebook, Visual Studio, and so on and so forth. It's all I can handle.... Games, come on. Why do I need games?

    The camera - I don't want this turned on - I value my privacy.

    OneDrive - seriously - I have terabytes of unused storage here. Why would I need OneDrive?

    Photos - once again - this is a desktop - not a cell phone. What do I need a camera for on my desktop?

    Movies - really - believe it or not, I have a television in my home.

    Tips? no and frankly, where is the tip on how to get rid of unwanted apps.

    Weather - seriously - I already said - I have a television. And a cell phone, and for that matter - a front door and windows. I know what the weather is. I don't want the apps, thank you. And I can do without the event log errors, thank you.

    Ahhh, hmmm, wake up folks? What have you done to Windows? Why is all the cell phone nonsense sitting on my computer and why is it causing problems. Turn it off by default, not "ON" by default. And if someone turns it off, don't write nasties in the
    event log.
     
    Crakdkorn, Apr 16, 2020
    #2
  3. GATORFRANK88
    GatorFrank88 Win User
    package runtime information corrupted

    I tried to view pictures and videos on my Windows 10 laptop and received the message "package runtime information corrupted" on each one of them. I performed the virus check and still receive the message. Online search leads mostly to a microsoftfixit
    site that is not real. Is this a setting somewhere that has been corrupted? I find it hard to believe that ALL of my files have been individually corrupted. Thanks in advance.
     
    GatorFrank88, Apr 16, 2020
    #3
  4. ZACKARY VANOSDOL
    Zackary Vanosdol Win User

    0x3D55: Package family Microsoft.ZuneVideo_8wekyb3d8bbwe runtime information is corrupted....

    Package family microsoft.windowscommunicationsapps_8wekyb3d8bbwe runtime information is corrupted.

    Hello S_628. Can you please post the full error? Or is "Package Family Microsoft" the only thing you are seeing?

    I will be able to help further with this information.
     
    Zackary Vanosdol, Apr 16, 2020
    #4
Thema:

0x3D55: Package family Microsoft.ZuneVideo_8wekyb3d8bbwe runtime information is corrupted....

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