Windows 10: 1 File Xplorer Hangs 2 Audio Not Playing When Zoom Is Enabled

Hi, I just bought this ASUS S15 laptop 2 weeks ago, and is having a damn difficult time with 2 issues.


1. The file explorer hangs a fair bit. Here is the link to the problem:

https://360.articulate.com/review/content/7b3fa567-aad4-4708-96ea-725874260cc2/review


2. The other problem has to do with the Audio, Seems like either Window or Zoom is blocking sound played from Chrome broswer. This only happened when I launched Zoom, and tried to play music from CHrome as piped in music. But there will be no sound from the browser.


Pl help.


Thanks.


Regards

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound problems in Windows 10

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

zoom

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to get audio in Zoom. I’ll certainly assist you with the issue.



However, please let us know:

• 
  Is the issue specific to the Zoom app?
  
• 
  Are you aware of any changes made to the computer prior to this issue?
  
• 
  Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating
  system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the Zoom article

Testing computer or device audio and see if that helps.



However, I would also suggest you to get in touch with the
Zoom support team for further assistance with the issue.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Speaker / Headphones playing at same time and they are 1 drive.

Hi,

I'm Nikah, a fellow customer, and an expert user. I'm happy to help answer your question.

Audio playing through headphones and speakers at the same time is a common audio issue we may encounter. If you are experiencing this issue, don’t worry. Below are some possible solutions listed for your information.

Solution 1. Set Headphones as the Default Device

Step 1. Click on the Start menu and select Control Panel to open it.

Step 2. Select Hardware and Sound.

Step 3. Click on Manage audio devices under the Sound tab.

Step 4. On the Playback tab, click on your headphones, and then click on the Set Default button.

Step 5. Click on the Recording tab. Then select your microphone/headphones and click on the Set Default button.

Step 6. Save the changes by clicking OK.

Now try to play an audio file to see if the “audio playing through headphones and speakers at the same time” issue is gone. If no, try the following feasible methods.

Solution 2. Uninstall and Re-install Your Audio Driver

Step 1. Launch Device Manager.

Step 2. Locate Sound, video, and game controllers and double-click on it.

Step 3. Right-click on your audio device and select Uninstall from the pop-up menu.

Step 4. Check the “Delete the driver software for this device” option and select OK when asked to confirm the uninstall.

Step 5. Once you’ve uninstalled the driver completely, restart your computer.

Then you can manually download the audio driver for your device from manufacturer's official website and install it.

Solution 3. Try to update your audio driver maybe it is outdated or corrupted.

Solution 4. Run the Windows Audio Troubleshooter

Step 1. Type “Troubleshoot” in the search box and select Troubleshoot from the search results.

Step 2. Scroll down to locate Playing Audio in the list and click on it.

Step 3. Click on the Run the troubleshooter button under it. Then the troubleshooter will automatically detect the audio issues on your computer and resolve them. You may need to restart your computer in the process.

I hope this helps! Please let me know if you have any further questions.

Sincerely,

Nikah J.

Expert