Windows 10: 10 Months later SAME ISSUE: Microsoft Sculpt Comfort Mouse 2.4Ghz

I can't add new comments on my question here: Microsoft Sculpt Comfort Mouse 2.4Ghz - Issue with leftindex - Microsoft Community Please refer to it for full details. 10 Months in using a new replacement mouse, I am experiencing the exact same issue again. Please can you contact the Microsoft Hardware Team to report this. I'll try again to replace it with the local distributor and report back if they will accept it. If they don't this time, what is my step ?Please advise as this is expensive kit.

:)

 

Sculpt comfort mouse windows 10 gestures

Hi Jacob,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

Step 1: I suggest you to uninstall the mouse drivers.

• Right click on Windows key,
  select Device Manager.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on
  Uninstall.

Step 2: Manually install the mouse drivers from the link below.

Refer: Sculpt Comfort Mouse

Choose the current operating system under
What operating system are you using?

Hop it helps. Kindly update the status of this issue, we will be happy to help you.

 

Microsoft Bluetooth Sculpt Comfort mouse Windows 10

Hi Chad,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I suggest you to install the Sculpt comfort mouse drivers in Compatibility Mode and check if it helps.

Please refer the below link to install the drivers in compatibility mode,

https://www.microsoft.com/hardware/en-gb/p/sculpt-comfort-mouse?ppud=4#support

Follow the steps to install in Compatibility mode.

• Download the driver from the website.
• Right click the driver installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap or click the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

You may also refer: Make older programs compatible with this version
of Windows (Steps applies to Windows 10)

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Issues with Microsoft sculpt comfort mouse

Hi there,

So I have the same issue with my Microsoft sculpt comfort mouse in Windows10. I have updated the driver, uninstalled it and reinstalled it and nothing seems to work.

Is there any solution? Is it a hard issue?

It would be greatly appreciated as it was a very comfortable mouse.