Windows 10: 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

Discus and support 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... in Windows 10 Drivers and Hardware to solve the problem; Background * Detailed PC specs and config - all drivers, BIOS, firmware, and client software up to date * PC was offered v2004 via Windows Update -... Discussion in 'Windows 10 Drivers and Hardware' started by Judah_Richardson, Jun 10, 2020.

  1. JUDAH_RICHARDSON
    Judah_Richardson Win User

    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...


    Background


    * Detailed PC specs and config - all drivers, BIOS, firmware, and client software up to date

    * PC was offered v2004 via Windows Update - I did not manually seek the update myself or install it offline


    Problem


    Logitech BRIO 4K Webcam can no longer be opened by the camera app or by Windows Hello, and so I can no longer use face login on the PC.


    Below is the error message I get in the Camera app:


    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... b90694c9-5521-4b36-987a-3ac9bd62efa1?upload=true.png


    Interestingly, 3rd party apps such as Logitech Camera Options and Logitech Capture can still use the camera just fine; the native Windows functionality appears to be broken though.


    What I've tried so far


    * Resetting the Camera app

    * Running the Windows Store Apps troubleshooter

    * Rebooting

    * Disconnecting and reconnecting the webcam


    Any ideas?

    :)
     
    Judah_Richardson, Jun 10, 2020
    #1
  2. BRINK
    Brink Win User

    Logitech BRIO webcam

    Does anyone have the Logitech BRIO webcam?

    If so, how well does Windows Hello facial recognition work with it for you?

    My old Creative/Intel Realsense F200 webcam died on me, and was looking at this one for a replacement.
     
    Brink, Jun 10, 2020
    #2
  3. EDWIN
    Edwin Win User
    Logitech BRIO webcam

    Logitech Capture (BETA)
     
    Edwin, Jun 10, 2020
    #3
  4. EDWIN
    Edwin Win User

    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

    Logitech BRIO webcam

    Free screen recording software!

    Version 2.00.226...

    Many new features, dark mode and more...


    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... [​IMG]
     
    Edwin, Jun 10, 2020
    #4
Thema:

1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

Loading...

  1. 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... - Similar Threads - 1st party apps

  2. Windows recall with hello supported webcam Logitech Brio 4k

    in Windows 10 Gaming
    Windows recall with hello supported webcam Logitech Brio 4k: I installed the April 2025 cumulative update and was excited to use the windows recall feature. I could get it to work on my laptop just fine. But it works only if the option “Sign in with an external camera or fingerprint reader” is disabled. I have a perfectly capable...

  3. Surface Laptop 4 - Windows Hello - Logitech Brio webcam

    in Windows 10 Gaming
    Surface Laptop 4 - Windows Hello - Logitech Brio webcam: I know this has been covered elsewhere in the forums, but focused specifically on the Logitech Brio.My question I think is more specific to the Surface Laptop 4, but has a similar issue:I want to use Windows Hello face recognition to unlock my work computer, which is a MS...

  4. Surface Laptop 4 - Windows Hello - Logitech Brio webcam

    in Windows Hello & Lockscreen
    Surface Laptop 4 - Windows Hello - Logitech Brio webcam: I know this has been covered elsewhere in the forums, but focused specifically on the Logitech Brio.My question I think is more specific to the Surface Laptop 4, but has a similar issue:I want to use Windows Hello face recognition to unlock my work computer, which is a MS...

  5. Surface Laptop 4 - Windows Hello - Logitech Brio webcam

    in Windows 10 Software and Apps
    Surface Laptop 4 - Windows Hello - Logitech Brio webcam: I know this has been covered elsewhere in the forums, but focused specifically on the Logitech Brio.My question I think is more specific to the Surface Laptop 4, but has a similar issue:I want to use Windows Hello face recognition to unlock my work computer, which is a MS...

  6. Windows 10 v2004 update breaks Logitech BRIO Windows Hello & Windows 1st party app...

    in Windows 10 Ask Insider
    Windows 10 v2004 update breaks Logitech BRIO Windows Hello & Windows 1st party app...: [ATTACH] Computer details Dell XPS 8500 (Detailed PC specs and config) - all drivers, BIOS, firmware, and client software up to date PC was offered v2004 via Windows Update - I did not manually seek the update myself or install it offline Problem Logitech BRIO 4K...

  7. Logitech BRIO - Driver error

    in Windows 10 Drivers and Hardware
    Logitech BRIO - Driver error: Hi - I installed Windows 10 version 1903 last night and I am now receiving a 'Driver error' message for my Logitech BRIO - spoke with Logitech and they directed me to Microsoft - any help here appreciated....

  8. Windows 10 Hello problems with Logitech Brio Stream webcam

    in Windows Hello & Lockscreen
    Windows 10 Hello problems with Logitech Brio Stream webcam: Hi, I got a Logitech Brio Stream Webcam, I plugged it in, it installed camera application is working well, but Windows Hello could not find the camera when I tried to set it up, I always got an error message (all other functions working fine). I tried reinstalling the drivers...

  9. Cannot connect Logitech Brio 4k Webcam to latest version of Windows

    in Windows 10 Drivers and Hardware
    Cannot connect Logitech Brio 4k Webcam to latest version of Windows: I have contacted Dell support about connecting my Logitech Brio web cam as well as Logitech. I have updated everything on my computer that I can and nothing seems to work. I have tried to follow the instructions provided by Microsoft and it was of no help. I am getting an...

  10. Logitech BRIO webcam

    in Windows 10 Drivers and Hardware
    Logitech BRIO webcam: Does anyone have the Logitech BRIO webcam? If so, how well does Windows Hello facial recognition work with it for you? My old Creative/Intel Realsense F200 webcam died on me, and was looking at this one for a replacement. 109227