Windows 10: 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

Discus and support 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... in Windows 10 Drivers and Hardware to solve the problem; Background * Detailed PC specs and config - all drivers, BIOS, firmware, and client software up to date * PC was offered v2004 via Windows Update -... Discussion in 'Windows 10 Drivers and Hardware' started by Judah_Richardson, Jun 10, 2020.

  1. 1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...


    Background


    * Detailed PC specs and config - all drivers, BIOS, firmware, and client software up to date

    * PC was offered v2004 via Windows Update - I did not manually seek the update myself or install it offline


    Problem


    Logitech BRIO 4K Webcam can no longer be opened by the camera app or by Windows Hello, and so I can no longer use face login on the PC.


    Below is the error message I get in the Camera app:


    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... b90694c9-5521-4b36-987a-3ac9bd62efa1?upload=true.png


    Interestingly, 3rd party apps such as Logitech Camera Options and Logitech Capture can still use the camera just fine; the native Windows functionality appears to be broken though.


    What I've tried so far


    * Resetting the Camera app

    * Running the Windows Store Apps troubleshooter

    * Rebooting

    * Disconnecting and reconnecting the webcam


    Any ideas?

    :)
     
    Judah_Richardson, Jun 10, 2020
    #1
  2. Brink Win User

    Logitech BRIO webcam

    Does anyone have the Logitech BRIO webcam?

    If so, how well does Windows Hello facial recognition work with it for you?

    My old Creative/Intel Realsense F200 webcam died on me, and was looking at this one for a replacement.
     
    Brink, Jun 10, 2020
    #2
  3. Edwin Win User
    Logitech BRIO webcam

    Logitech Capture (BETA)
     
    Edwin, Jun 10, 2020
    #3
  4. Edwin Win User

    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

    Logitech BRIO webcam

    Free screen recording software!

    Version 2.00.226...

    Many new features, dark mode and more...


    1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code... [​IMG]
     
    Edwin, Jun 10, 2020
    #4
Thema:

1st party Windows apps cannot open Logitech BRIO webcam after updating to v2004 Error code...

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