Windows 10: 2 Bluescreens when gaming.

Hi, my PC recently begun crashing while I am gaming, I've had four crashes, two of which were bluescreen level. Three of them were when playing RDR2 and the latest was when playing CS2. I've looked at the dump files in windbg and bluescreen view but I have no idea what I'm looking for and I need some help. The error codes I got were System_Service_Exception and Kernel_Security_Check_Failure. My specs are B650 plus motherboard, 32gb of ddr5 ram, AMD Ryzen 7 9800X3D, nvidia geforce rtx 4080 super, Windows 11.Dump Files:1: 022625-10156-01.dmp2: 030925-12250-01.dmpAny help with troubleshooting wou

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Bluescreen mainly when playing games

Hi Tobias,

We're unable to view and download the dump files. When video games cause bluescreens, then we have to check the game's minimum and recommended system requirements. To help us further, we'd like to know the following information:

• What are the names of the games causing bluescreens?
• Could you tell what antivirus program you are using?
• Are you using a client to launch games or they are standalone?
• Were there any changes, recent updates, and newly installed applications on your device that may have triggered this?
• To avoid repetition, can you provide us with all the troubleshooting steps that you've done so far?
• Have you tried playing and using Teamspeak one at a time?

In the meantime, we recommend following the solution on this link to troubleshoot blue screen errors.
We look forward to your reply.

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.

 

Help with ordinal 2 error

Hi Tory,

Having a corrupted game file is one of the possible reasons why you are unable to launch the Ordinal 2 on your computer. For us to properly assist you, we need to collect more information. Kindly answer the questions below:

• When did the issue start?
• Have you made any changes on your computer prior to this issue?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, we suggest that you follow the steps below:

Step 1: Enable DirectPlay.

• Go to Control Panel.
• Click Programs.
• Select Turn Windows Features On and Off, click Legacy Components.
• Choose DirectPlay and enable that.

Step 2: Run the compatibility troubleshooter.

• Press and hold (or right-click) the program.
• Select Properties, and then select the Compatibility tab.