Windows 10: 2 issues. Microsoft thinks I am a child. My DOB is incorrect. I also have two accounts...

Hi. I have two issues. Microsoft thinks I am a child. My date of birth is incorrect. I also have two accounts linked together which i want de-coupled. Support said the issue needs to be fixed on a parent account but I am the parent - i'm 45! HELP

:)

 

Change a DOB on Microsoft Account to make Adult a Child - tried all fixes

I accessed my son's (Child) Microsoft account from my (Adult) Microsoft account and changed his DOB, making him an adult. This was to try and fix a problem accessing XBOX.

The XBOX issue is now resolved and I'm trying to change back his DOB (to be a Child again). I have to do this from his account and I get the following error message:

Your date of birth cannot be updated at this time.

NB this is a UK account. I had previously completed the step to verify his account via my Microsoft account (including the bit to add the £0.50 credit).

I logged a call with Microsoft support 01/06/2018. After screen sharing my PC they too were unable to fix the issue.

Steps they tried were:

* Removing my son from my Family and re-adding him as a Child. He is now listed as a Child in my account Family tab but he can choose [from his account] to leave the family.

* Clearing cookies etc and attempting the change of DOB from his account.

* Trying from my (Adult) account via the Family tab and clicking the Manage my child’s profile info link. However, this just takes me to a page with the message:

In the United States, South Korea and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn
more.

To manage restrictions for your children, view your family settings.

Clicking the 'view your family settings' link just takes me back to the Family page. My son is listed in my Family tab as a Child. I can see him but can't edit his profile info (presumably because his DOB makes him an adult).

Today I accessed my son's account via his log-in and, by changing his Country/region (to Canada), I was able to correct his DOB. However, when I log-off and go back in and try and change is back to the UK I get this message:

Convert this to a child account?

You've changed your birthdate or country to indicate that you're under 13 years of age. If this is true, legislation requires that an adult verify your age with a credit card.

If you aren't a child, please select the correct date of birth for this account.


I click 'Yes' and I get the same message:

Your date of birth cannot be updated at this time.

Even though I tried to change his Country/region (not his DOB this time).

 

Changing child's DOB but no option to do so

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this
child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

And I can't change the DOB from my son's account via the 'personal info' section.

Any suggestions welcome as I've spent hours looking into this!

Thanks