Windows 10: 2 school accounts

how do I remove my old school account and keep my new one associated with my user account? My file explorer only contains files from my old account and nothing from my new one drive account. I've contacted customer support and they successfully changed my Microsoft licensing to my current school account but I still can't access my files locally. Do I have to ret my computer?

:)

 

Can't add a school account?

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I suggest you to try the below given methods and check if it works:

Method 1:

This issue may arise due to some file corruption, I suggest you to try running DISM tool and check if it works. To do so, refer the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.

• In command prompt, type the following commands and press Enter after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• Close the command prompt and restart the PC and check if it works.

Method 2:

I suggest you to try to create a new user account and check if you still face this issue in new user account. To create it perform the steps mentioned below.

• Press Windows key + X key and select
  Control Panel.
• Click on User accounts and Family Safety.
• Click on User Account and then click on Manage Accounts.
• Now click on Add a new user and follow the instructions.
• Sign out from the current User account and log-in using new User account and check if issue persist.

Hope this information helps. Please post back with the results, we will be glad to assist you further.

Thank you.

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

How to remove an Icon of "eConnect by Harris School Solutions" on my Taskbar

Hi Graceimson,

I suggest you to follow the below steps to remove the "eConnect by Harris School Solutions"
from the taskbar and check if it helps.

• Right click on the icon "eConnect by Harris School Solutions".
• Click on “Unpin from Taskbar” the icon will be removed from the taskbar.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.