Windows 10: 2 Windows 10 on volume 4 Both not working

After I chose reset the pc, cloud download, and keep files. This happens, after it restarted when finished downloading the windows it shows the loading of "Resetting this PC" and it got stuck at 68%, i did not notice that the charger is unplug so while it got stuck at 68% for 30 mins the battery died. So when i turn on the power it does not boot and it shows me to the menu to select OS and it shows 2 windows on volume 4.


I tried to reset it again. Even reset the bios, the menu was still there and when i pick the OS it does not boot and loop me to the menu over and over again.

My device is: HP Envy 15 k192r

I Hope someone can help me with this issue.

:)

 

Why does my login scree offer me windows 10 on volume 2 and also windows 10 on volume 4?

I have the same problem, but both of the Windows 10 copies are on Volume 2, so my PC keeps rebooting without actually going into Windows.How can I erase one?

 

Why does my login scree offer me windows 10 on volume 2 and also windows 10 on volume 4?

Hi,



Thank you for posting your query in Microsoft Community.



I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.



Please answer these queries, mentioned below:

• Were you able to install Windows 10 successfully?
• Did you check, if the volume file is present in the Windows.old folder?
• Have you activated your Windows 10 with Microsoft volume license key?

I would suggest you to follow these steps, mentioned below to delete volume files manually from Windows.old folder and check, if it helps.

• Enter This PC in the search box, and then click on
  This PC in the search results.
• Double-tap or double-click the drive that Windows is installed on (typically, the C: drive).
• Double-tap or double-click the Windows.old folder.
• Double-tap or double-click the Users folder.
• Double-tap or double-click your user name.
• Open the Windows.old folder that contain the volume files, that you want to delete.
• Delete the volume files that you want from Windows.old
  folder on Windows 10 and check, if it works.
• Repeat steps 5-7 for each user account on your PC.

Please feel free to contact us, if you face any issues with Windows.

Thank you.

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?