Windows 10: 23H2 upgrade but apps not updated.

Hi. I've just purchased a new laptop which came with windows 11 version 22h2. I've been through several update cycles and restarts and now have 23h2. However I haven't got the new Notepad and the new MSPaint apps. Any thoughts.Winver shows 23H2 22631.2715Notepad 11.2112.32.0mspaint 11.2201.22.0I'm not sure what else may be missing if these are not updated.Any thoughts would be appreciated.

:)

 

Cannot install Windows 11 23H2

The build number 22631.2506 implies the device has been upgraded to 23H2 already.

Here are the version/build numbers for Windows 11.

• 22000.xxx is 21H2
  
• 22621.xxx is 22H2
  
• 22631.xxx is 23H2
  

Your system is fully up-to-date. What else you're looking for?

//I'm going to just assume 23H2 doesn't actually exist yet and count it as vaporware.//

No, it's not.

Read more about the enablement package you installed.

KB5027397: Feature update to Windows 11, version 23H2 by using an enablement package

 

Cannot install Windows 11 23H2

If your system runs 22H2 and is up-to-date, you can install the tiny enablement package to upgrade to 23H2 quickly.

Windows 11 23H2 Enablement Update:

https://catalog.sf.dl.delivery.mp.m..._3a9c368e239bb928c32a790cf1663338d2cad472.msu

Prerequisites

Before updating to Windows 11, version 23H2 using an enablement package, you must be running Windows 11, version 22H2. You must have the following prerequisite installed before applying this update:

• October 31, 2023—KB5031455 (OS Builds 22621.2506 and 22631.2506) Preview or a later cumulative update
  

 

After the 23h2 update, the usb ports do not work

Hi,

Welcome to Microsoft Community.

The issue you're describing suggests that the Windows 23H2 update may have caused some sort of conflict with the drivers for your USB ports, touchpad, and keyboard within the Windows operating system itself, given that they work outside of the OS environment (in BIOS and on a live USB running Ubuntu).

Here's a step-by-step process to try and fix the issue:

1. Restart your laptop and as soon as it starts booting up, start pressing the F11 key (or the key that your laptop uses to trigger the recovery environment, which might be F2 or F8 as you've mentioned).
   
2. If you can't get into the recovery environment using the function keys, you may need to create a Windows recovery drive from another Windows PC and boot from that.
   

Once in the Windows Recovery Environment:

1. Navigate to Troubleshoot.
   
2. Go to Advanced Options.
   

In Advanced Options, you can try the following:

1. Choose Uninstall Updates.
   
2. Select Uninstall latest quality update or Uninstall latest feature update depending on what is shown to you. Since 23H2 is a feature update, you would likely need to choose the latter.
   

If for some reason, you are unable to uninstall the update through the GUI, you can attempt to do so using the Command Prompt.

1. Go back to Advanced Options.
   
2. Select Command Prompt.
   

Once in the Command Prompt, you can try the following commands to remove the update:

1. Type C: or D: (or whichever drive your Windows is installed on) and press Enter.
   
2. Type dir and press Enter to confirm you're on the correct drive (look for Windows directories).
   
3. Type the following command to list all installed packages:
   
   
   Replace C:\ with your Windows installation drive if it's different.
   
4. Find the package name for the update you wish to remove (it should contain the version number 23H2 in it).
   
5. Type the following command to remove the package:
   
   
   Replace PackageName with the actual name of the update package you found in the previous step.
   

After removing the update package, type exit to close the Command Prompt, then select Continue to restart your computer. Hopefully, the system will boot up without the update and your devices will be working again.

If none of these steps work, you may have to consider other recovery options such as:

• System Restore: If you have a system restore point set before the update, you can go back to it.
  
• Reset this PC: This will give you the option to keep your files but it will remove all apps and settings.
  
• Clean Installation: As a last resort, you can perform a clean install of Windows, which will erase all data on the primary drive.
  

Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more. After that, you can find instructions on how to install Windows 10/11 in the following article by MVP Andre: How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community

Thank you for your patience and understanding! If you have any questions, feel free to leave us a message.

Sincerely

Manson | Microsoft Support Specialist