Windows 10: 2nd audio channel with Teams

I use a Behringer UMC404HD mixer for audio on my PC. I have a mic plugged into channel 1, and it works with all apps, including Teams and Skype. However, if I plug a mic into channel 2, it does not work with either Skype or Teams. It does work with everything else Zoom, Reaper, etc.


The Audio device for Teams is set for "IN 1-2 2-BEHRINGER UMC 404HD 192K", which, when used with any other apps, works for both channels.


Is there something about Teams and Skype that only takes audio from channel 1 of the selected audio device?

:)

 

Microsoft Teams Audio faint for multiple users

We've had a number of users who recently received new devices complain of faint microphone output.

Devices affected

• 3 x New Surface Pro 7
• 2 x New Surface Pro Book 3

I'll add steps we've taken to test the device at the bottom.

So far, we believe it may be user-specific as we have been unable to replicate the issue using a local admin account.

These devices were provisioned ~1 week ago. Users raised the issue shortly after they were delivered.

There is nothing physically wrong with the devices. No bangs, scuffs, cracks, screen protectors, etc.

Steps taken so far:

On end-user profile

• Current call is done via Teams and mic audio is definitely quite low
• Checked Mic settings and are already all at max
• No Booster available for Mic
• No additional settings in Teams to enhance mic audio
• Ran Windows Updates and no updates found
• Checked Device Manager and is up to date there as well
• Computer was just rebooted not too long ago too

• Checked Recording sound options
  
• Reset sound options to default
• Troubleshoot Realtek microphone - didnt pick up anything
• uninstalled microphone realtek audio drivers
• restarted computer - tested on Teams - still very faint

On Local Admin profile

• Tested mic via camera app and teams call - Could not replicate the issue.

Please let me know if there's any additional information that would help find a solution.

 

New Teams

Hi,

With regard to your concern, you can add a new team on Cortana by following the steps below:

• Click Cortana or the circle icon.
• Click the Notebook icon, scroll down and click Sports.
• Click Add a team and start typing the name of a team.
• Select the results.

Note: If the the team does not show up in the list you cannot add it to the Notebook. We suggest that you send a feedback using Windows Feedback hub so we can take note of this feature for future updates.

Your reply is most important for us to ensure we assist you accordingly.

 

Audio on only one channel

Hi Monica - thanks so much for responding... we did all of the things that you have listed but to no avail...

And in spite of all this, after 2 shops looking at the computer, with no real answers to the problem, my husband on a hunch brought home 2 new digital speakers and evidently the drivers installed as well and now both channels are working! We are so thankful.