Windows 10: 3 similar hardware error events; I need help to understand the cause

Hello; my wife's computer has had 3 instances where the image on the screen got momentarily jumbled, and then was restored to normal, but the computer became sluggish and unresponsive. The error report simply states that it's a hardware error, with the following more verbose output. Thank you in advance for your time and any assistance you may provide!


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe38f1d616460
Parameter 2: fffff8011c6d0188
Parameter 3: 0
Parameter 4: 3d4
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1032

:)

 

Hardware Error Caused Live Kernel Event

Hi Anthony,

Sometimes even newly-bought hardware can be faulty and affect your computer's performance. Have you checked if this error happens when using a different video adapter?

As an initial recommendation, we suggest that you use the Hardware and Devices Troubleshooter, which is a built-in troubleshooter specifically built to find and fix common hardware issues. To do this, follow these steps:

• Click Start.
• Go to Settings.
• Click Update & Security.
• Click Troubleshoot.
• Click Hardware & Devices from the list.
• Click Run the troubleshooter.

Additionally, this may also be happening due to outdated drivers. Follow the steps in this

article to update your drivers, then check if the issue persists.

Let us know if the error disappears after following these steps.

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hardware error

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

As an initial recommendation, we suggest that you use the Hardware and Devices Troubleshooter, which is a built-in troubleshooter specifically built to find and fix common hardware issues. To do this, follow these steps:

1.Click Start.

2.Go to Settings.

3.Click Update & Security.

4.Click Troubleshoot.

5.Click Hardware & Devices from the list.

6.Click Run the troubleshooter.

Additionally, this may also be happening due to outdated drivers.

Follow the steps in this article to update your drivers, then check if the issue persists.

https://support.microsoft.com/en-ph/help/402844...

Source:

https://answers.microsoft.com/en-us/windows/for...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

 

Hardware failure after upgrading to Windows 10 RS2: Kernel-power. Event ID: 41

Thanks for following up. Event ID 41 indicates that a problem is occurring on your PC, causing unexpected shut down and/or restart. In windows 10, Event ID 41is somehow similar to "blue screen" error. With that being said, We suggest blue screen error troubleshooting
as a first step. Feel free to check out this link to guide on how to perform the troubleshooting steps.

Hit us back if you need further assistance.