Windows 10: 3 x Microsoft Designer Mice, 3 different PC's all fail

Discus and support 3 x Microsoft Designer Mice, 3 different PC's all fail in Windows 10 Drivers and Hardware to solve the problem; Have tried every suggestion found on every forum, i have 3 designer mice, 3 different PC (x99 based i7/Quadro P6000 workstation, 370 based i7/GTX1080ti... Discussion in 'Windows 10 Drivers and Hardware' started by ZeSurfer, Aug 15, 2018.

  1. ZeSurfer Win User

    3 x Microsoft Designer Mice, 3 different PC's all fail


    Have tried every suggestion found on every forum, i have 3 designer mice, 3 different PC (x99 based i7/Quadro P6000 workstation, 370 based i7/GTX1080ti desktop, and an i7/GTX1050ti laptop - Oldest machine is x99 @ 3 years). All worked fine until April Windows pdate, now Microsoft Mice stop working after about 3 hours.

    • removed and re-installed broadcom / intel drivers,.
    • paired and unpaired
    • disconnected and reconnected
    • changed power settings

    To get the mouse to work I have to...


    1. Disconnect Bluetooth mouse

    2. Remove Bluetooth Mouse

    3. Uninstall Bluetooth Radio in Device Manager

    4. Reboot Computer

    5. Allow windows to reinstall drivers (both broadcom and intel are latest drivers)

    6. Pair Bluetooth Mouse

    7. Connect Bluetooth Mouse


    Then all will work fine for about 3 hours then mouse will stop working - windows reports that mouse is paired and connected, just no action.


    This is happening on three different machines (with a mixture of broadcom and intel BT stacks), with 3 different Microsoft Designer Mice. I have read every other thread on these forums (and many others) regarding this issue, and it seems its VERY common,and Microsoft just give stock answers.


    Microsoft, Your OS, Your Mouse - Fix It!!! No issues before April 2018 update.


    Keith Goodyer

    :)
     
    ZeSurfer, Aug 15, 2018
    #1
  2. ZeSurfer Win User

    3 x Microsoft Designer Mice, 3 different PC's all fail

    Have tried every suggestion found on every forum, i have 3 designer mice, 3 different PC (x99 based i7/Quadro P6000 workstation, 370 based i7/GTX1080ti desktop, and an i7/GTX1050ti laptop - Oldest machine is x99 @ 3 years). All worked fine until April Windows
    pdate, now Microsoft Mice stop working after about 3 hours.

    • removed and re-installed broadcom / intel drivers,.
    • paired and unpaired
    • disconnected and reconnected
    • changed power settings
    To get the mouse to work I have to...

    1. Disconnect Bluetooth mouse

    2. Remove Bluetooth Mouse

    3. Uninstall Bluetooth Radio in Device Manager

    4. Reboot Computer

    5. Allow windows to reinstall drivers (both broadcom and intel are latest drivers)

    6. Pair Bluetooth Mouse

    7. Connect Bluetooth Mouse

    Then all will work fine for about 3 hours then mouse will stop working - windows reports that mouse is paired and connected, just no action.

    This is happening on three different machines (with a mixture of broadcom and intel BT stacks), with 3 different Microsoft Designer Mice. I have read every other thread on these forums (and many others) regarding this issue, and it seems its VERY common,and
    Microsoft just give stock answers.

    Microsoft, Your OS, Your Mouse - Fix It!!! No issues before April 2018 update.

    Keith Goodyer
     
    ZeSurfer, Sep 25, 2018
    #2
  3. 3 x Microsoft Designer Mice, 3 different PC's all fail

    Hi ZeSurfer,

    Based on the information you have provided, considering that you have tried performing all the basic troubleshooting steps and the issue persisted, then it's possible that the issue is with the mouse itself. If your device is under warranty, you can bring
    it to the nearest Microsoft Store for replacement. If not, then you can go to this
    link to contact our Microsoft Accessories support and check the options that we have for you.

    Should you have other concern, feel free to get back to us.

    Regards.
     
    Monica Cam, Sep 25, 2018
    #3
  4. Arun B J Win User

    3 x Microsoft Designer Mice, 3 different PC's all fail

    Teamspeak 3 error

    Hi,


    Thank you for posting your query in Microsoft Community.



    I understand your concern and will assist you to resolve this issue.

    I suggest you to install the Team speak 3
    in compatibility mode and check if it helps.

    Follow the steps below on how to install the
    Team speak 3 in compatibility mode:



    • Right click on the setup file of the
      Team speak 3 and select “Properties”.

    • Select “Compatibility” Tab.

    • Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

    • Let the Team speak 3
      install and then check the functionality.


    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Sep 25, 2018
    #4
Thema:

3 x Microsoft Designer Mice, 3 different PC's all fail

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