Windows 10: 35 BSODs since Nov. 2016: video_dxgkrnl_fatal_error

Hello-
I am at a loss to solve my BSOD problem, which is occurring with increasing frequency. It is always the same error: video_dxgkrnl_fatal_error. It occurs randomly and without warning. After the BSOD, the NVIDIA GeForce GTX 960M is hidden in the Device Manager and listed as not installed. Restarting the computer does not make the computer find the hidden NVIDIA card. However, the card reappears and functions normally once the system is shut down totally and powered on again. BIOS and drivers should be up to date. Many thanks for any help that you can provide!

System SpecComputer type:LaptopSystem Manufacturer/Model Number*Biggrinell Inspiron 15 7000 Series 7559OS:windows 10CPU:Intel (R) Core(TM) i7-6700HQ CPU @ 2.60 GHz, 2601 Mhz, 4 Core(s), 8 LogicalMemory:16GGraphics Card(s):Intel(R) HD Graphics 530, NVIDIA GeForce GTX 960M

:)

 

Stopcode

Windows 10 BSOD Nov 30, 2016: stopcode: system thread not handled, What failed- nvlddmkm.sys.

 

Removing Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

Hello everyone,

Long story short:

I have windows 10 with x64 processor. I wanted to play an older game. installation failed because it was impossible to install an c++2010 SP1 x86 redistributable. So I tried to install it manually: the installer gave me 2 options that both didn't work: repair
or uninstall. Both times I got an error telling me that another version is installed and I need to remove it through the programs/ window. Big surprise: no SP1 redistributable listed.

There was however an Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (so NOT with SP1) installed. But I can't remove it because it can't find it's vc_red.msi.

I really hope that someone can help me. Installation through windows update also failed. I ran an "problem solver" for windows update, but to no avail.

Below you can find the error log that the installer for the C++ 2010 SP1 gave me:

OS Version = 6.2.9200, Platform 2

[4/25/2016, 0:35:13]OS Description = Future OS - x64


[4/25/2016, 0:35:13] OS Version Information

[4/25/2016, 0:35:13]
Environment details: ...

[4/25/2016, 0:35:13]CommandLine = d:\b3e9181ed902a6c92f12ab49\Setup.exe

[4/25/2016, 0:35:13]TimeZone = Romance (zomertijd)

[4/25/2016, 0:35:13]Initial LCID = 2067

[4/25/2016, 0:35:13] Environment details

[4/25/2016, 0:35:13]SetupResources.dll missing from 1043 directory

[4/25/2016, 0:35:13]Loading localized engine data for language 1033 from d:\b3e9181ed902a6c92f12ab49\1033\LocalizedData.xml

[4/25/2016, 0:35:13]
Entering Function: LocalizedData::CreateLocalizedData...

[4/25/2016, 0:35:13] exiting function/method

[4/25/2016, 0:35:13] succeeded

[4/25/2016, 0:35:13]
Entering Function: EngineData::CreateEngineData...

[4/25/2016, 0:35:13]Current SetupVersion = 1.0

[4/25/2016, 0:35:13]SetupVersion specified in ParameterInfo.xml is '1.0'

[4/25/2016, 0:35:13]Adding Item type "File", local path vc_red.cab

[4/25/2016, 0:35:13]Adding Item type "MSI", local path vc_red.msi

[4/25/2016, 0:35:13]Adding Item type "MSI", local path vc_red.msi

[4/25/2016, 0:35:13]Adding Item type "ServiceControl", local path (not applicable)

[4/25/2016, 0:35:13]No ProcessBlock element

[4/25/2016, 0:35:13]No ServiceBlock element

[4/25/2016, 0:35:13]Disabled CommandLineSwitch added: createlayout

[4/25/2016, 0:35:13]Using Simultaneous Download and Install mechanism

[4/25/2016, 0:35:13] exiting function/method

[4/25/2016, 0:35:13] succeeded

[4/25/2016, 0:35:13]
MaintenanceMode determination: evaluating EnterMaintenanceModeIf...

[4/25/2016, 0:35:13]evaluating EnterMaintenanceModeIf:

[4/25/2016, 0:35:13]
Exists: evaluating...

[4/25/2016, 0:35:13]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:13] Exists evaluated to true

[4/25/2016, 0:35:13] MaintenanceMode determination evaluates to 'in maintenance mode'

[4/25/2016, 0:35:13]
Operation Type: ...

[4/25/2016, 0:35:13]Operation: Repairing

[4/25/2016, 0:35:13] Operation Type

[4/25/2016, 0:35:13]
Package details: Microsoft Visual C++ 2010 x86 Redistributable Setup...

[4/25/2016, 0:35:13]Package Name = Microsoft Visual C++ 2010 x86 Redistributable Setup

[4/25/2016, 0:35:13]Package Version = 10.0.40219

[4/25/2016, 0:35:13] Package details

[4/25/2016, 0:35:13]
User Experience Data Collection Policy:
...

[4/25/2016, 0:35:13]User Experience Data Collection Policy: UserControlled

[4/25/2016, 0:35:13] User Experience Data Collection Policy

[4/25/2016, 0:35:13]
Entering Function: UiDataT::CreateUiDataT...

[4/25/2016, 0:35:13]Loading file - d:\b3e9181ed902a6c92f12ab49\UiInfo.xml

[4/25/2016, 0:35:13]Add to schema collection schema file - d:\b3e9181ed902a6c92f12ab49\SetupUi.xsd

[4/25/2016, 0:35:13]Successfuly found file d:\b3e9181ed902a6c92f12ab49\1033\SetupResources.dll

[4/25/2016, 0:35:13]Successfuly found file d:\b3e9181ed902a6c92f12ab49\Strings.xml

[4/25/2016, 0:35:13] exiting function/method

[4/25/2016, 0:35:13] succeeded

[4/25/2016, 0:35:13]OpenFileMapping fails with last error: 6

[4/25/2016, 0:35:13]The handle to the section is Null

[4/25/2016, 0:35:13]OpenFileMapping fails with last error: 6

[4/25/2016, 0:35:13]The handle to the section is Null

[4/25/2016, 0:35:15]
Global Block Checks: Checking for global blockers...

[4/25/2016, 0:35:15]
BlockIf: Microsoft Visual C++ 2010 Redistributable is not supported on this operating system....

[4/25/2016, 0:35:15]Microsoft Visual C++ 2010 Redistributable is not supported on this operating system.

[4/25/2016, 0:35:15]evaluating BlockIf:

[4/25/2016, 0:35:15]
And: evaluating...

[4/25/2016, 0:35:15]
Equals: evaluating...

[4/25/2016, 0:35:15]Current Operation value is Repairing

[4/25/2016, 0:35:15] Equals evaluated to false

[4/25/2016, 0:35:15]
GreaterThan: evaluating...

[4/25/2016, 0:35:15]TargetOS is 6.2.0

[4/25/2016, 0:35:15]all numeric characters - canonicalizing

[4/25/2016, 0:35:15] GreaterThan evaluated to false

[4/25/2016, 0:35:15] And evaluated to false

[4/25/2016, 0:35:15] BlockIf evaluated to false

[4/25/2016, 0:35:15]
BlockIf: A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine....

[4/25/2016, 0:35:15]A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.

[4/25/2016, 0:35:15]evaluating BlockIf:

[4/25/2016, 0:35:15]
And: evaluating...

[4/25/2016, 0:35:15]
Equals: evaluating...

[4/25/2016, 0:35:15]Current Operation value is Repairing

[4/25/2016, 0:35:15] Equals evaluated to false

[4/25/2016, 0:35:15]
LessThan: evaluating...

[4/25/2016, 0:35:15]RegKeyValue: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x86\Bld does NOT exist.

[4/25/2016, 0:35:15]returning BoolWhenNonExistent's value: false

[4/25/2016, 0:35:15] LessThan evaluated to false

[4/25/2016, 0:35:15] And evaluated to false

[4/25/2016, 0:35:15] BlockIf evaluated to false

[4/25/2016, 0:35:15] Global Block Checks no blocking conditions found

[4/25/2016, 0:35:15]
Applicability for Repairing: evaluating each item...

[4/25/2016, 0:35:15]
Determining state: of d:\b3e9181ed902a6c92f12ab49\vc_red.cab...

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]
Exists: evaluating...

[4/25/2016, 0:35:15]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:15] Exists evaluated to true

[4/25/2016, 0:35:15] Determining state of d:\b3e9181ed902a6c92f12ab49\vc_red.cab - available but not verified yet

[4/25/2016, 0:35:15]
Determining state: of d:\b3e9181ed902a6c92f12ab49\vc_red.msi...

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]
Exists: evaluating...

[4/25/2016, 0:35:15]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:15] Exists evaluated to true

[4/25/2016, 0:35:15] Determining state of d:\b3e9181ed902a6c92f12ab49\vc_red.msi - authored action for this item is NoOp

[4/25/2016, 0:35:15]
Determining state: of d:\b3e9181ed902a6c92f12ab49\vc_red.msi...

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]
Exists: evaluating...

[4/25/2016, 0:35:15]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:15] Exists evaluated to true

[4/25/2016, 0:35:15] Determining state of d:\b3e9181ed902a6c92f12ab49\vc_red.msi - available but not verified yet

[4/25/2016, 0:35:15]
Determining state: of MSIServer...

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]returning false

[4/25/2016, 0:35:15] Determining state of MSIServer - authored action for this item is NoOp

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]
Exists: evaluating...

[4/25/2016, 0:35:15]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:15] Exists evaluated to true

[4/25/2016, 0:35:15]evaluating ApplicableIf:

[4/25/2016, 0:35:15]returning true

[4/25/2016, 0:35:15]evaluating IsPresent:

[4/25/2016, 0:35:15]
Exists: evaluating...

[4/25/2016, 0:35:15]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:15] Exists evaluated to true

[4/25/2016, 0:35:15] Applicability for Repairing determination is complete

[4/25/2016, 0:35:15]
Applicability Result Count: ...

[4/25/2016, 0:35:15]Number of applicable items: 2

[4/25/2016, 0:35:15] Applicability Result Count

[4/25/2016, 0:35:15]
Action: System Requirement Checks...

[4/25/2016, 0:35:15]
Action: Disk space check for items being downloaded...

[4/25/2016, 0:35:15]Drive:[C:\] Bytes Needed:[24400000] Bytes Available:[19238084608]

[4/25/2016, 0:35:15] Action complete

[4/25/2016, 0:35:15]
Action: Enumerating incompatible processes...

[4/25/2016, 0:35:15]No Blocking Processes

[4/25/2016, 0:35:15] Action complete

[4/25/2016, 0:35:15]
Action: Enumerating incompatible services...

[4/25/2016, 0:35:15]No Blocking Services

[4/25/2016, 0:35:15] Action complete

[4/25/2016, 0:35:15] Action complete

[4/25/2016, 0:35:15]Launching Download and Install operations simultaneously.

[4/25/2016, 0:35:15]
Action: Downloading and/or Verifying Items...

[4/25/2016, 0:35:15]Verifying Digital Signatures: d:\b3e9181ed902a6c92f12ab49\vc_red.cab

[4/25/2016, 0:35:15]
d:\b3e9181ed902a6c92f12ab49\vc_red.cab: Verifying signature for vc_red.cab...

[4/25/2016, 0:35:15]d:\b3e9181ed902a6c92f12ab49\vc_red.cab - Signature verified successfully for vc_red.cab

[4/25/2016, 0:35:15] d:\b3e9181ed902a6c92f12ab49\vc_red.cab Signature verified successfully for vc_red.cab

[4/25/2016, 0:35:15]Signature verification succeeded for vc_red.cab

[4/25/2016, 0:35:15]File d:\b3e9181ed902a6c92f12ab49\vc_red.cab, locked for install.

[4/25/2016, 0:35:15]Verifying Digital Signatures: d:\b3e9181ed902a6c92f12ab49\vc_red.cab Success

[4/25/2016, 0:35:15]Verifying Digital Signatures: d:\b3e9181ed902a6c92f12ab49\vc_red.msi

[4/25/2016, 0:35:15]
d:\b3e9181ed902a6c92f12ab49\vc_red.msi: Verifying signature for vc_red.msi...

[4/25/2016, 0:35:15]d:\b3e9181ed902a6c92f12ab49\vc_red.msi - Signature verified successfully for vc_red.msi

[4/25/2016, 0:35:15] d:\b3e9181ed902a6c92f12ab49\vc_red.msi Signature verified successfully for vc_red.msi

[4/25/2016, 0:35:15]Signature verification succeeded for vc_red.msi

[4/25/2016, 0:35:15]File d:\b3e9181ed902a6c92f12ab49\vc_red.msi, locked for install.

[4/25/2016, 0:35:15]Verifying Digital Signatures: d:\b3e9181ed902a6c92f12ab49\vc_red.msi Success

[4/25/2016, 0:35:15] Action complete

[4/25/2016, 0:35:16]evaluating IsPresent:

[4/25/2016, 0:35:16]
Exists: evaluating...

[4/25/2016, 0:35:16]MsiGetProductInfo with product code {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}, returned: 10.0.40219

[4/25/2016, 0:35:16] Exists evaluated to true

[4/25/2016, 0:35:16]Starting install of item 'Microsoft Visual C++ 2010 Redistributable' at tickCount = 4319250

[4/25/2016, 0:35:15]calling PerformAction on a repairing performer

[4/25/2016, 0:35:15]
Action: Performing actions on all Items...

[4/25/2016, 0:35:15]Wait for Item (vc_red.cab) to be available

[4/25/2016, 0:35:16]vc_red.cab is now available to install

[4/25/2016, 0:35:16]Created new DoNothingPerformer for File item

[4/25/2016, 0:35:16]No CustomError defined for this item.

[4/25/2016, 0:35:16]Wait for Item (vc_red.msi) to be available

[4/25/2016, 0:35:16]vc_red.msi is now available to install

[4/25/2016, 0:35:16]Creating new Performer for MSI item

[4/25/2016, 0:35:16]
Action: Performing Action on MSI at d:\b3e9181ed902a6c92f12ab49\vc_red.msi...

[4/25/2016, 0:35:16]Log File C:\Users\*****\AppData\Local\Temp\Microsoft Visual C++ 2010 x86 Redistributable Setup_20160425_003513688-MSI_vc_red.msi.txt does not yet exist but may do at Watson upload time

[4/25/2016, 0:35:16]Calling MsiInstallProduct(d:\b3e9181ed902a6c92f12ab49\vc_red.msi, EXTUI=1

[4/25/2016, 0:35:16]MSI (d:\b3e9181ed902a6c92f12ab49\vc_red.msi) Installation failed. Msi Log:

Microsoft Visual C++ 2010 x86 Redistributable Setup_20160425_003513688-MSI_vc_red.msi.txt

[4/25/2016, 0:35:16]PerformOperation returned 1638 (translates to HRESULT = 0x80070666)

[4/25/2016, 0:35:16] Action complete

[4/25/2016, 0:35:16]Item Failed. OnFailureBehavior for this item is not specified.

[4/25/2016, 0:35:16]Default behavior for Repair and Uninstall is to continue and report this failure.

[4/25/2016, 0:35:16] Action complete
[4/25/2016, 0:35:16]Final Result: Installation failed with error code: (0x80070666),

 

As you said all dumpfiles point to the nvdiadriver.
I noticed that you are using the generic nvdiadrivers (and intel drivers).
To my understanding DELL uses often "customized" graphic drivers.

Did you already uninstall the generic drivers from Nvdia and Intel and reinstall the graphic drivers from the supportpage from DELL Support for Inspiron 15 7000 Series 7559 | Dell US

 

Thanks for the reply. I've installed those drivers from the support page you linked to, though the NVIDIA one was from August 2016. Now I cannot play games on Steam without a more recent update of the NVIDIA driver. So I guess I will install the latest NVIDIA driver rather than the using the dated one from the Dell link. As best practice moving forward, should I rely on drivers listed on my product supportpage rather than those driver updates found by device manager or programs like drive booster?

 

Best practice is using the "customized" drivers from the DELL supportpage, but as you already noticed those drivers are not often updated by vendors like DELL.
So if you need to update i would only "manually" update the drivers from Intel and Nvdia and hope they give no problems with your DELL laptop,

I personly never use progams lik Driver Booster because it often happens they update wrong driver versions etc.
And i like to stay in control of what is installed on my system.