Windows 10: 3d print drivers on com port 11 get disabled by microsoft update

Last night I spent 4 hours on the phone and on the computer with Microsoft Tech Support for my home machine....

Ever since they did a security update about two or three weeks ago, My 3d printer is unable to connect to my home machine... I have reloaded the drivers the update causes that to fail, I restore from an earlier date, it still forces the update and I loose my 3 d printer....



Then last night, each tech (4 in all), I got, was trying to load the 3 d printer through the device and printers page, which it has never been loaded there.... it uses a USB on Com Port 11 using a Serial Port emulator....

if after the Microsoft update, the com port 11 is disabled, it is grayed out in the device manager... and 2 of the techs totally disabled my machine, and I had to do a system restore, this has become totally frustrating



I am running Windows 10 pro, build 1809

I have a PowerSpec G351 with an i7 8700k chip set

48 gig of memory

2 500 gig ssd cards

12 TB of drive space with an external 16 TB to backup too....

and my case number is 1478318387



This morning when I got up, I did some screen shots of the device manager page while my 3d printer is working... if you kn ow who I could send this too or you know someone who might be able to help please forward it to them....

I know its not old drivers because I run software to update my drivers daily....

:)

 

3D Build and 3D print support for FlashForge Inventor Printer

Hello Dave,

Thank you for writing to Microsoft Community Forums. We are glad to assist you.

Please provide some additional information, so that we can assist you better.

1. Have you tried printing any normal document on your computer?
   

Method 1:

I would suggest you to download the latest software
Click here from flash forge and see if that works. You may also contact printer support if does not get the option to make changes in Flash forge.

Method 2:

Please refer the Microsoft article related to 3D print:

3D printing with Windows 10 - Windows Hardware Dev Center

https://support.microsoft.com/en-us/help/22881/windows-10-3d



Hope it helps.

Harish

Microsoft Community – Moderator

 

3D printing with 3d builder

Hello,

If you are unable to print, it could be due to outdated printer driver, or that the problem may be hardware-related. For us to isolate the issue about 3D printing, kindly respond to the questions below:

• Are you able to print using another computer? This is for us to see if the issue is specific to your printer or to your computer.
• Are there any error messages that appear when you attempt to print?

We look forward to your response.

 

Windows 10 How can I turn off 3D Hardware Acceleration?

Hi,

Thank you for posting in Microsoft Community.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

• Right click on the desktop and select Graphics properties.
• Select Basic Mode and hit OK.
• Go to the 3D option.
• You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.