Windows 10: 3D scan app saying "This product is not currently available, try again later"

Discus and support 3D scan app saying "This product is not currently available, try again later" in Windows 10 Software and Apps to solve the problem; I wanted to try out the 3D scan app but I cannot download it and am unsure why. I was wondering if this ment that they were discontinuing the app and... Discussion in 'Windows 10 Software and Apps' started by Thomas Lang4, Jun 24, 2025 at 6:52 PM.

  1. THOMAS LANG4
    Thomas Lang4 Win User

    3D scan app saying "This product is not currently available, try again later"


    I wanted to try out the 3D scan app but I cannot download it and am unsure why. I was wondering if this ment that they were discontinuing the app and removing it from the store, it is incompatable with Windows 11 though it just says Windows 10 or higher, or something else. Thanks

    :)
     
    Thomas Lang4, Jun 24, 2025 at 6:52 PM
    #1
  2. CBGRANT [MSFT]
    CBGrant [MSFT] Win User

    New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

    @Derek_101,

    Good, I'm glad it worked! Sorry you didn't find our website where the steps are listed.

    Pro tip: In the 3D Scan app in the bottom left corner. There is the word "Help" that is a hyperlink. Click on that and it goes straight to our 3D Scan website. The Camera calibration tips are under the section "Tips for best scanning results"
     
    CBGrant [MSFT], Jun 24, 2025 at 7:03 PM
    #2
  3. KCDIAZ
    kcdiaz Win User
    3D scan feature in 3d builder just shows a grey screen

    Hi MrCharms,

    I've resolved the grey screen issue on my PC after trying everything that I can find from the Internet about this issue, by the way none of them worked. But I am wondering if you could give this a try, these steps helped
    resolved the issue on my PC.

    The Kinect v2 is controlled by two services: Kinect Management and Kinect Monitor. Do these steps:

    • Open Services MMC - either by typing 'services.msc' or by searching Services.
    • Locate the two services I mentioned and stop them. The services are listed in alphabetical order.
    • Launch the Microsoft 3D Scan app.
    • Start the two services I mentioned starting with the 'Kinect Monitor' service first.

    If the PC gods are feeling good, restarting those services while the Microsoft 3D Scan app is open will kickstart it. If it doesn't, I feel your pain, I struggled with this issue for four weekends. I hope you find a
    solution out there, good luck and happy hunting!
     
    kcdiaz, Jun 24, 2025 at 7:03 PM
    #3
  4. CBGRANT [MSFT]
    CBGrant [MSFT] Win User

    3D scan app saying "This product is not currently available, try again later"

    New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

    @BRUNOBORIS,

    The camera app built into Windows 10. Type "camera" into Cortana and hit enter. Then just follow the steps I listed above.

    3D Scan has a Depth, Width and Height manual adjustment settings. They are visible in the app. They allow you to adjust what the Kinect sees. Anything that is in color in the preview window the Kinect can see, anything that is in black and white is not visible.
    Play around with the settings (slide them back and forth) to focus in on what you want to scan.
     
    CBGrant [MSFT], Jun 24, 2025 at 7:03 PM
    #4
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3D scan app saying "This product is not currently available, try again later"

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