Windows 10: 3D Scan, Windows 10LTSB quits on launch, no error message

Hey everyone, I have been trying to build a 3D scanning machine to go with our new 3D printer. I bought a Kinect and installed Windows 10LTSB on a 2013 Xeon Mac Pro using Boot Camp. All Kinect drivers are fully updated, the 3D scan application is freshly installed (Windows Store says in a jolly tone "this application should work on your computer"), all software requirements I believe have been satisfied.


3D Scan instantly quits on launch. There is no error message, nothing at all. How can I get this working? Where are the logs stored that would tell me why it is just dying on launch?


Any advice for me?

:)

 

Can't launch Paint 3D Error (-2147219196)

Hello,

Thank you for writing to Microsoft Community Forums.

1. Which version of Windows are you currently using?
   
2. Since when are you facing this issue?
   
3. Are you aware of any changes made on your PC prior to this issue?
   

I understand that you are unable to launch paint 3D on your PC, let us try few troubleshooting steps to fix this issue.

I suggest you follow the methods mentioned below and check if that helps:

Method 1: Fix problems with apps from Microsoft store. Refer the follow article for troubleshooting steps to fix issues with

paint 3D.

Method 2: Uninstall and reinstall paint 3D using Windows PowerShell (Admin).

1. Right click on start and click on Windows PowerShell (Admin).
   
2. Type Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage and then hit
   Enter.
   
3. Reinstall Paint 3D from Microsoft store.
   

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

3D scan feature in 3d builder just shows a grey screen

Hi MrCharms,

I've resolved the grey screen issue on my PC after trying everything that I can find from the Internet about this issue, by the way none of them worked. But I am wondering if you could give this a try, these steps helped
resolved the issue on my PC.

The Kinect v2 is controlled by two services: Kinect Management and Kinect Monitor. Do these steps:

• Open Services MMC - either by typing 'services.msc' or by searching Services.
  
• Locate the two services I mentioned and stop them. The services are listed in alphabetical order.
  
• Launch the Microsoft 3D Scan app.
  
• Start the two services I mentioned starting with the 'Kinect Monitor' service first.
  

If the PC gods are feeling good, restarting those services while the Microsoft 3D Scan app is open will kickstart it. If it doesn't, I feel your pain, I struggled with this issue for four weekends. I hope you find a
solution out there, good luck and happy hunting!

 

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

@Derek_101,

Good, I'm glad it worked! Sorry you didn't find our website where the steps are listed.

Pro tip: In the 3D Scan app in the bottom left corner. There is the word "Help" that is a hyperlink. Click on that and it goes straight to our 3D Scan website. The Camera calibration tips are under the section "Tips for best scanning results"