Windows 10: 3rd BSOD in a month

Hello.
Last night I received my 3rd blue screen error in about a month. That one and the previous one said "system service exception (netio.sys)." I forget if the first time this happened the error listed the same.

Anyway, here's my log file (I hope it's alright. It saved on it's own with no prompts).

I'm working on an Acer R3-131T laptop with 4GB RAM. As far as I know, I have the most updated drivers. My computer came equipped with the "Acer Care Centre" which hasn't listed new updates for a month or so. Going directly to Acer's website there weren't any new updates that seemed applicable to me at this time.

I understand from reading another thread that some drivers aren't 100% compatible with Win10, and I'm assuming that's the issue here; just not sure which one(s) I need to do anything with.

Thanks in advance for your time!

:)

 

BSOD : UNEXPECTED STORE EXCEPTION - CRITICAL PROCESS DIED - MEMORY MANAGEMENT

On my 3rd BSOD - happens about every week or two

Windows 10 - Surface Pro 2017 (had for about 2 months)

1. UNEXPECTED STORE EXCEPTION

2. CRITICAL PROCESS DIED

3. MEMORY MANAGEMENT

I am trying all the recommended fixes. Should I try to replace the entire Surface Pro?

 

BSOD For Months

Hi Chris,

Upon checking the information that you've provided, it seems that different drivers have failed to do their job. The common result of this issue is normally a Blue screen error. Since it happened after an update kindly perform troubleshooting bluescreen errors
through this link.

It also best also run DISM and SFC to check for Windows system file corruptions on your PC. To do this, follow the steps below:

• Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.
• Type the following command, and then press Enter.
  • DISM.exe /Online /Cleanup-image /Restorehealth
  • Note: It might take several minutes for the command operation to be completed.
    
• Type the following command and press Enter.
  • sfc /scannow
  • Note: It might take several minutes for the command operation to be completed.
• Close the command prompt, and then run Windows Update again.

If you are interested for an in-depth information regarding Bug Check Code
0x0000003b, and 0x1000007e, refer to these links:

• 0x0000003b
• 0x1000007e

Let us know if you need further assistance.

 

Hi,

welcome to the forums. I'm affraid your zip-file is empty.
Please redo the data-gathering.

*ArrowBlue Screen of Death (BSOD) Posting Instructions

 

Sorry about that.

I just ran the data-gatherer again and it says "all files have been gathered and are in a zipped folder on your desktop" but when I open it, it's still blank. What's going on?

It also never asks me to save it. It just runs, auto-saves and tells me so.

 

I'm not sure, maybe if you try to run it as an administrator?
right-click -> run as admin

 

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