Windows 10: 48 digit recovery key to unlock drive

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enter the 48-digit recovery key to unlock this drive key id 9b45326b

Dear sir mam

my laptop is bitlocker probalm



enter the 48-digit recovery key to unlock this drive key id 9b45326b

pls help you

thunku sir

 

48 digit BitLocker Recovery key id

My computer is requesting the 48 digit Bit Locker recovery key, which I have located in my Microsoft account. I have entered the key carefully ensuring that I have entered it correctly and I get a message saying "failed to unlock with this recovery key"

Please advise where I can locate the correct recovery key from?

** Moved from: Unknown/other / Windows 10 / Office 2016 **

 

BitLocker encrypted drive not unlocking with recovery key

I encrypted an external hard drive a while ago and have since forgotten the password. I have the 48 digit recovery key saved to my computer as a notepad document. The problem I am having is that when I enter the 48 digit recovery key to unlock the drive
nothing happens. No message telling me its the incorrect key, no unlocking of the drive, it just freezes and stays as a little window in the top right of my screen unable to back out.

Support has tried to help by directing me to my Microsoft account page to find a current recovery key but my page says no such devices are connected.

I do not recall linking this BitLocker to my Microsoft account and I only have the one account. I am at a total loss as how to retrieve my documents on that external drive.

Is there anything else that I can do to recover these files? Please help