Windows 10: 4k monitor not giong to 4k

i just got a 4k monitor for Christmas and on settings there is no option above 1440p. i have plugged the monitor into an Xbox that can run 4k and it worked. So now it seems like an error with m pc however my old monitor was 4k and although a little laggy, it worked. it is definitely not the HDMI as it worked with the Xbox, it doesn't seem like a problem with the monitor this monitor came shipped with a defect on the screen, a line of faulty pixels so everything points at it being my pc however it worked with my old 4k monitor.

:)

 

4K Monitor Loses 4K Option

Last night (11 Dec 2015) there was a Windows 10 update (I am running Windows 10 Pro). This morning my 4k monitor (ASUS PB287Q) was showing up as 1080p, and Settings does not recognize that this is a 4K monitor. The 4K resolution simply does not show up as
an option. Nor does the graphics card (NVIDIA GeForece GT 370) recognize that it is 4K.

Why would Microsoft mess with any of that? I find this really troubling. Do I reinstall a driver for the monitor? They don't have a driver specifically for Windows 10, just Windows 8.

Chas

 

4K monitor displaying from 1080p laptop

Hi Sean,



Thank you for writing to Microsoft Community Forums.



We would need some information.

May I know the Make and the Model of the Laptop?



Graphic card of the Laptop should be compatible with the 4k Monitor to play 4k Video

Refer this link to check the Compatibility list:
Dell Compatibility list.



Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.



Thanks,

Suman.B

Microsoft Community - Moderator

 

Issue with windows and a new 4K monitor.

Hello,

I just got a new 4K monitor and was all excited to get this up and running as it's a big upgrade from my 8 year old 1080p one. When I plug the new monitor in, windows font and images as well as google chrome or anything else I use seem a little fuzzy. I run a dual monitor setup and the side monitor is still a 1080p and if I look at the same thing on the 1080p it looks way more crisp.

When I go to display settings I set the resolution to 4k, but windows "recommends" 1080p (see image). I don't understand why it recommends that--as if it doesn't recognize the monitor is 4k? If I switch the resolution to the 1080p it looks more crisp and the blurriness resolves.





Any suggestions? I've spent hours tinkering with scaling, adjusting the 'cleartype' text options, making sure gfx card drivers are up to date, installed monitor drivers and no luck.

Monitor: Samsung S28AG70.

Gfx card: Nvidia RTX 2080 TI

I'm using an HDMI cable which is supposedly rated for 4k@60FPS. I've ordered a displayport cable in the hopes that might make a difference but it's not here yet.

Thank you in advance for any suggestions.