Windows 10: 7 port USB 3 hub not working correctly

Discus and support 7 port USB 3 hub not working correctly in Windows 10 Drivers and Hardware to solve the problem; I recently aquired a 7 port USB 3 hub. It does not have any identifying marks, so I don't know who manufactured it. It works perfectly fine on a PC... Discussion in 'Windows 10 Drivers and Hardware' started by Calab, Jul 19, 2020.

  1. CALAB
    Calab Win User

    7 port USB 3 hub not working correctly


    I recently aquired a 7 port USB 3 hub. It does not have any identifying marks, so I don't know who manufactured it. It works perfectly fine on a PC running Windows 7, but when connected to any of my Windows 10 PCs I get an unknown device under Universal Serial Bus controllers in the Device Manager. I tested the hub thoroughly on a Windows 7 PC and it always worked flawlessly and without errors. I then upgraded that PC to Windows 10 Pro and now see the errors mentioned below.

    In the properties, the error is "The SuperSpeed link to the USB device keeps going to an error state Compliance. If the device is removable, remove the device and then disable/enable from device manager to recover." In the properties, the hardware ID shows up as "USB\PORT_LINK_COMPLIANCE_MODE"

    Also, I see an unknown USB Device in the Device Manager with a Device Descriptor Request Failed message. The hardware ID on that item shows as "USB\DEVICE_DESCRIPTOR_FAILURE"

    The first 3 ports on the hub work, even when these errors are present, but the remaining four ports do not. I assume that internally, there is a second hub piggybacked to the first hub and it's this second hub that is not working.

    System is running Windows 10 Pro 64bit version 2004 (OS Build 19041.388)

    Does anyone know why this hub would work fine in Windows 7 but not Windows 10? How can I get it working?

    :)
     
    Calab, Jul 19, 2020
    #1
  2. SNEEKYPEET
    sneekypeet Win User

    7 Port High Speed USB 3.0 Hub

    they were asking for this... https://geeks.com/collections/best-...h-speed-usb-3-0-hub-windows-mac-os-compatible so that they did not have to search the page for it. Common courtesy when listing a hot deal really.
     
    sneekypeet, Jul 19, 2020
    #2
  3. WINUSER
    Winuser Win User
    USB 3 Hub

    This is my device manager with the USB 3 hub plugged into the front port. This problem only happens when I use the hub on the USB 3 ports in the back. If I plug the drive directly into the back ports they work.


    7 port USB 3 hub not working correctly [​IMG]
     
    Winuser, Jul 19, 2020
    #3
  4. FOXSLINK
    foxslink Win User

    7 port USB 3 hub not working correctly

    USB 3 Ports not working

    Hi folks,
    i was trying to copy some files from an external drive using the usb 3 port on my M/B but it doesnt work, i downloaded the drivers from the Manufacturers website but no luck either, am i missing an important step here? i havent checked the Bios yet
    GA-Z170XP-SLI (rev. 1.0) | Motherboard - GIGABYTE Global
     
    foxslink, Jul 19, 2020
    #4
Thema:

7 port USB 3 hub not working correctly

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