Windows 10: 7 to 10 upgrade, Facebook video locks up computer

Discus and support 7 to 10 upgrade, Facebook video locks up computer in Windows 10 Support to solve the problem; As per subject, using Chrome or Windows Edge, if I play a Facebook video, more often than not, the computer locks up and I need to do a hard shutdown.... Discussion in 'Windows 10 Support' started by rolfw, Aug 10, 2015.

  1. rolfw Win User

    7 to 10 upgrade, Facebook video locks up computer


    As per subject, using Chrome or Windows Edge, if I play a Facebook video, more often than not, the computer locks up and I need to do a hard shutdown.

    Have manually installed latest driver for AMD Video card, does anyone have any ideas of how to solve this?

    Running a Dell Precision 490 Dual Xeon 1.86 processor with 8GB RAM

    :)
     
    rolfw, Aug 10, 2015
    #1

  2. Win 10 upgrade from Win 7 locks up my computer

    Sony Vaio laptop had Windows 7 Home Premium pre-installed when purchase 4 yrs ago. Accepted on-line offer for free upgrade to Windows 10. Computer now locked up (at start-up, Widows 8 icon appears...yes Windows 8, NOT 10!!) and display (wallpaper) flashes
    on, then off, repeatedly. Also, cursor/hour-glass cycles on/off while display is on. Tried to download Win 7 from Microsoft using Prod. Key but Microsoft site says the prod key is invalid, probably because it's "not currently supported by the site such as
    an Upgrade key, an MSDN key, product keys for pre-installed media or an Enterprise edition key". What can I do to get 10 to work or get back back to 7?
     
    BigD_Chuck, Aug 10, 2015
    #2
  3. Win 10 upgrade from Win 7 locks up my computer

    Hi,

    Thank you for posting your query on Microsoft Community forum.

    I would suggest you to provide some information to help you better.

    - Did you upgrade to Windows 10 using ISO device from the Online offer?


    You can upgrade to Windows 10 from Windows 7 service pack 1.

    I would suggest you to clean install the Windows 7 first and activate it and Update all the files and then you can upgrade it to Windows 10 from the Windows 10 Download link below.


    Use Windows 10 installation disc/USB by creating a Media Creation Tool.

    Windows 10: Windows 10 herunterladen

    Note: When upgrading to Windows 10 using media, you must run setup.exe from within your Genuine and Qualified version of Windows 7 or Windows 8. If you want to boot from media, you must have upgraded to Windows 10 previously. Boot from
    Windows 10 media directly without upgrading to Windows 10 previously is not supported and will have activation issues.


    Keep us informed if the issue is resolved. We are glad to help you further.
     
    Sachin Venkatesh, Aug 10, 2015
    #3
  4. ricorp Win User

    7 to 10 upgrade, Facebook video locks up computer

    There might be an issue with the (built-in) Flash plugin in Edge and Chrome (which is unlikely, in my opinion). Updating the two browsers is not an option. Which leaves you with the video card drivers. You might want to try an older version for your AMD video card (having the latest version does not equate that it will work with everything that you've got in your PC).
     
    ricorp, Aug 10, 2015
    #4
  5. rolfw Win User
    Thanks for the reply ricorp, had upgraded to the newer driver because of the issue, will look on the AMD site to see if there are any similar problems. Did notice that moving the curser over the video window seemed to accelerate the process and had considered that there me be an issue with the mouse drivers.
     
    rolfw, Aug 10, 2015
    #5
  6. rolfw Win User
    An interesting problem last night, could still move the mouse, but couldn't see what I was clicking on. Think the PC had just uploaded some updates, but wasn't in the room when it happened, had to hard reboot to restore screen.
     
    rolfw, Apr 4, 2018
    #6
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7 to 10 upgrade, Facebook video locks up computer

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