Windows 10: (70368744177664),(2) Unexpected Restart

i left my laptop unattended for a few minutes and suddenly it shut down. i checked the event viewer and found out about the critical event.
its an INSPIRON 7577 gaming laptoop and ive had it for several months and this is the first time that it has happened ever. im hoping it doesnt happen again and was wondering if anyone can shed some light as to the probably cause of this event

:)

 

(70368744177664),(2)

Hi, my PC restarts by it self with out any warning, Sometimes it is more than once a day and other times it could take up to two weeks before restarting by it self.

In the event viewer I found the following code:

(70368744177664),(2).

I tired to Google it, but none of the search results offered a real solution.

This is not a gaming PC, it is used for regular home office applications and internet browsing.

Any suggestions please?

 

Kernel-Power (70368744177664),(2)

Thank you for the quick reply. I completed both of the above methods and neither of them worked. I also opened up the laptop case (Toshiba Satellite) and cleaned out the fans and verified they still worked. My computer has restarted several times since
my original post. I have also used the "Windows 10 Update Assistant" to ensure windows is running the latest version.

Please advise.

 

Kernel-Power (70368744177664),(2)

Hello,

Thank you for writing to Microsoft Community Forums.

To isolate the cause of this issue, please provide some additional information.

1. Are you aware of any changes that happened on the computer?
   
2. What is the make and model number of your computer?
   
3. Is your computer is overheating frequently?
   

Computer Restarts randomly due to hardware devices that are not installed properly in the computer and it can also cause random reboots.

Follow the below mentioned methods and see if it helps.

Method 1: Disable the automatic restart option.

1. In the Search bar, type View advanced System Settings then press Enter.
   
2. Under Startup and Recovery section, click
   Settings.
   
3. Under System failure, uncheck the box beside
   automatically restart, then click OK.
   
4. Restart your computer.
   

Method 2: Reset and Restore default Power plan to default settings. Previously customized power plans would be removed.

1. Open Command Prompt as Administrator.
   
2. Copy and paste the following command line :
   powercfg –restoredefaultschemes
   
3. Restart your device to apply changes.
   

Note: Incase if you’re using HP computer, please refer the suggestions in the

article.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator