Windows 10: A black screen after logging in on an HP TouchSmart 520 running Windows 10

This computer has two users. When one user logs in the screen is black after the log in. Before that, everything looks normal. The only thing I can do and see is ctrl-alt-delete to run the task manager. I cannot run any other tasks from the task manager. It acts the same if booted in safe mode.


Oddly, the second user can log in with no display problems. It has other pre-existing issues like not being able to start applications or open the start button on the task bar.


I've tried doing a factory reset but it failed and backed out. I've tried the other HP diagnostic and recovery tools but none of them have helped. Any ideas?


I've copied my data off it using the crippled second account. I'd be happy to just wipe it and start over. Whatever works.

:)

 

HP Touchsmart 520-1070 Keyboard & Touch Screen Issue


Hey guys,

I have a weird issue, I have a HP Touchsmart 520-1070 and after upgrading to Windows 10 everything was fine but after the anniversary update last year, I started to have an issue where when I would press the windows key on the keyboard there would be no response unless I held the button for about a second. I have tried the filter keys, sticky keys and 2 other keyboards all with the same issues.

I formatted the hard drive and reinstalled Windows 10 and Windows 7 but that didn't help, I don't have the recovery partition anymore but I downloaded all the proper drivers and the issue still persists. Does anyone have any suggestions?

Also the touch screen does not work anymore and the BIOS is updated to the latest version.

 

HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

See if you can run through these troubleshooting steps:

HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


Step 1: Confirm the computer has a touch screen
Step 2: Enable and reinstall the touch screen driver in Device Manager
Step 3: Configure the touch display
Step 4: Install Windows updates
Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
Step 6: Adjust the power management settings for your touch screen
Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
Step 8: Update the BIOS and graphics driver

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad