Windows 10: A bug in Microsoft Store is preventing to use Start - I already tried all the most popular...

I am really discouraged. Windows 10 is a constant battle. I just bought a Dell G5 with Windows 10 to replace my old Lenovo because the operating system had become too unstable. I installed Office, Adobe Creative Cloud and Norton Antivirus and everything worked fine for a while. At one point Windows Update told me there were updates to install. I did, I rebooted the system and the ordeal began.

The problem is well known, judging by how many people on the net claim to have it: the culprit is the Microsoft Store. There are three symptoms:

1. If I click on Microsoft Store, the window opens for a second and then disappears
2. if I click with the RMB on Explorer on the taskbar, taskbar’s jump list does not appear
3. if I click on Start, nothing happens

Especially points 2. and 3. are a problem. So I started studying all the various solutions, but none of them worked.

a. I launched "sfc /scannow": it works, there are no errors, but it does not fix the problem
b. I launched "dism.exe /Online /Cleanup-image /RestoreHealth": it works, but it does not fix the problem
c. I created another user: the problem occurred ALSO for the newly created user
d. I used powershell to recreate the APPs: it reinstalled most apps, with few errors for few apps because the existing app had higher version or was in use
Get-AppXPackage-AllUsersForeach{Add-AppxPackage-DisableDevelopmentMode-register"$$_InstallLocation.\AppXManifest.xml"}: it does not fix the problem
e. I launched "wsreset.exe": I got error ms-windows-storeurgeCaches - app did not start

I also tried sever other strategies i found on Microsoft sites and forums. No result.

So I used the Media Creation Tool to get the latest version of Windows reinstalled from scratch. It was a mess because it gave me ONLY the option to loose all apps and files, but I did it.

From a newly installed Windows 10, I started the whole process again. Now the Microsoft Store was ok, as well as Start and the taskbar’s jump list. I reinstalled the same applications than before, very standard, common and famous applications, the same I had on my old PC, but again, after a couple of restarts, I got the same problem. I am really upset. The whole architecture of Start based on Microsoft Store is obviously weak and unstable. I have no idea what to do now. I do not want to reinstall for the third time Windows 10. I need a REAL SOLUTION, once forever. Maybe troubleshooting by Event Manager, but not the usual try & hope!

:)

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Microsoft Store Issue

I have tried both of these steps already and still, when I click "Sign in with a Microsoft Account instead," nothing happens, I believe this can be seen in the video I posted. Thanks for the suggestions, though.

 

microsoft store errors

Hi,

The 0x87AF0001 is a common error in Windows Store, wherein it prevents you to download or update new or existing applications. To resolve this, we suggest that you follow the troubleshooting steps below:

• Open the command prompt, and run it as an administrator.
• Type the command: dism /online /cleanup-image /startcomponentcleanup.
• Restart your device, and check if your query persists.

We would appreciate it if you could get back to us and provide us your feedback.