Windows 10: A Desperate Plea for Help with Security Breach

My wife is traveling in the Far East. We've been keeping in touch via Skype and Comcast email. Now suddenly she can't access her Xfinity email or her Microsoft account. Both say she has tried too many bad passwords and now access is frozen. There must be some way to talk with someone in Microsoft Security who can help us untangle this mess. Who can reset her password and maybe set up a two-step verification process to prevent future hacking. PLEASE! Give us a telephone number or email address to get serious immediate help with this serious immediate problem. I am posting here because she is lo

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WINDOW SECURITY BREACH

I am getting calls on my home and cell phone about windows security breach and a 6692150195 Is this real?

 

security breach

Hello,

Thank you for posting your query on Microsoft Community.

As per description, you are getting suspicious pop ups on your daughter system.

I would appreciate if you can provide us the following information to help us understand the issue better:

• Have you made any significant changes on your system prior to this issue?
• What is the complete pop up message that you get on your screen?

As per explanation it seems that your system is infected with virus or there is some third party program installed on you system causing the issue.

I would suggest you to follow the method given below and check if that helps.

Method 1: Microsoft Safety Scanner.
I would suggest you to perform a full system scan using the Microsoft Safety Scanner to eliminate any issues related to virus/malware.

Microsoft Safety Scanner
Page not found

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

If issue still persists try method 2,

Method 2: Perform Clean Boot.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.

Refer: How to perform a clean boot in Windows

How to perform a clean boot in Windows - Microsoft Support

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer
to Normal startup mode.

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

 

Bogus Security Breach Calls/Notices

I keep getting phone calls that use my telephone ID and phone numbers with a recording saying it's from Microsoft and that my IP address and license key have been breached by foreign countries. I'm then asked to press the number 1 key for help with
the security breach. What is going on? How can I be sure when it's not from Microsoft? Thank you!