Windows 10: A device is showing on microsoft account however the bitlocker key not found in that device

A device is showing on microsoft account however the bitlocker key not found in that device

:)

 

Device listed in MS account but bitlocker key not showing up

Hello,

I've had to replace the motherboard of my laptop an ASUS B9. Now the computer is asking me to prompt the bitlocker 48 digits. The bitlocker i assume it was enabled at factory by the manifacturer. The device was correctly registered with my Microsfot account but it does not show the bitlocker ID and Key corresponding to the machine.

I've been crawling around and consulted all the sites, including this thread where an user has my same issue: Redirecting

Any suggestions ? I cannot afford to lose some documents for an HW incident when my PC was correcty registred in.

Please let me know,

Thanks

Dan

 

Bitlocker keys for first device no longer showing after adding new device to account.

I have a 2 year old laptop which I periodically would verify had it's Bitlocker keys visible in my Microsoft account.

Now I added a new desktop to my account. The Bitlocker keys for the desktop are now in my account, which is fine.

However, now when I click on the laptop device in my Microsoft account, the new desktops Bitlocker keys show up, not the laptops keys!!

I do have the key info for the laptop elsewhere, in my files, but it appears there is some error in the Microsoft account if it is showing the keys for the wrong device, which concerns me.