Windows 10: A frustrating problem when I play games

Every Time when I use my laptop to play games it will always show this, I have already reinstalled the system and it happens again just after I open the game again. My Laptop is ROG Zephyrus GX502GW and I have used it for 1 year. Would the problems be drivers, heat dissipation, hardware, or other problems?


The computer has restarted after detecting the error. Error detection: 0x00000124 0x0000000000000000, 0xffff8e82252c6028, 0x00000000be000000, 0x0000000000800400The dumped data has been saved in: C:\WINDOWS\MEMORY.DMPReport ID: 48a989fb-d9b1-4b4e-a113-0e3a71558dff

:)

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.

 

Xbox Play anywhere games

Hi David,

There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

Run the troubleshooter for Windows apps

Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

Click here

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Step 4: Try to uninstall and reinstall the game.

Kindly update us with the results, so that we can assist you further.

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.