Windows 10: A hacker has invaded my computer I CANNOT LOGIN OR GET RID OF THIS ACCOUNT

My original account on microsoft 'MrMoostacheo" has been DELETED due to this man. I have had this account for years, and now its all gone. My email has been attacked recently by this man. I know this because both my steam and gmail were nearly breached, but he was stopped there. Not on microsoft however! My Xbox account has been reset, with him removing all my friends, profile, and posts. My onedrive has been compromised, and worst of all, I can't even access m xbox 360 anymore! I am furious to say the least. I have already tried unlocking the accountsaid it did it, but I still can't access i

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Need to get hackers off my computer

Hi

Welcome to Microsoft community.

I'm glad to help you.

The Reset PC feature does not completely format the virus, the system local files are still retained.

If you want to get rid of hackers, the first thing you need to do is the following.

• 1. Change a network environment, if you can't change it temporarily, you can use a mobile phone hotspot to provide network for your computer (pay attention to the use of data traffic, check whether your data traffic is enough)
  

• 2. Reformat and install your windows so as to make sure your computer virus is gone.
  

• 3. Change your Microsoft account password, or even enable the 2-step verification feature. For a safer initialization of your computer, I suggest that you do not apply the Microsoft account login for now, but use the offline local administrator account to login your new windows.
  

If you need more help, please don't hesitate to let me know.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.