Windows 10: A live agent broke my laptop! please help

Yesterday i spoke to a live agent on microsoft as my laptop wasnt allowing me to download xbox app. This was my only issue. The agent named Emanuel used quick assist on my laptop for 2 hours to try and sort this problem out for me. After he said it was done and it should work now, he disconnected from the chat and i went to check if things where working. My windows key and the search bar is completely unresponsive now. I cant access any apps apart from the ones pinned which is only the internet. I have tried accessing the recovery mode but that wont work either. He has ruined my laptop. He als

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live agent

can I speak on the phone with a live agent

 

live agent

can I speak on the phone with a live agent

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.