Windows 10: A Scam Virus Alert has blocked my PC computer. What do I do?

This appeared on my screen. I unplugged the computer and turned it back on and it is still there and still blocking my computer. I couldn't get through to Microsoft Security Help - they just said the phone call could not be completed at this time. Has anyone solved this problem?

:)

 

Virus scam alert.

It is a common scam.

Tech Support Scamming through
unsolicited phone calls, browser pop-ups and
emails (aka
Tech Support Scamming) from "so-called Support Techs" advising
"your computer is infected with malware",
“All Your Files Are Encrypted" and other
fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware
found on your computer,
fake ransomware and fake
BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), more nefarious scammers will talk their victims into allowing them remote control
access of the computer so they can install a
Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.

These are a few examples.

• Fake Your computer is locked screenlocker...contact a Microsoft technician
• Microsoft Help Desk Tech Support Scam
• Microsoft Office Activation Wizard Tech Support Scam
• Windows has been blocked due to suspicious activity Tech Support Scam
• Your Windows has been Banned Scam
• 1-844-879-7840 Suspicious Activity Tech Support Scam

The scammer may claim to be affiliated with Microsoft or
Windows Support. However, there have been reports of scammers claiming to be affiliated with major computer manufacturers such as
Hewlett Packard, Lenovo and Dell, familiar security vendors like
Symantec, Panda, McAfee, etc. and even popular
ISPs.

Hanging up the phone when the scammers call is the best way to deal with them.

For more information about how these scams work and resources to protect yourself, please read
Beware of Phony Emails & Tech Support Scams...there
are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.

 

Virus alert from Microsoft

my computer is frozen I am getting a virus alert from Microsoft it said my computer is blocked to call support I don't know if this is a scam

 

How to get rid of " ***Microsoft Alert*** System blocked for security reasons" scam?

That what you are seeing are fake alerts which try to trick you into calling some obscure companies who then will try to sell you their unneeded services/products.
Please read the following article which describes in detail various methods how to get out of such pop ups. The article also mentions methods how to prevent these kind of fake alerts.

• Beware of Phony Emails & Tech Support Scams

In case you keep on getting these pop ups, it is recommended to run some scans as described here:

• Remove Zeus Virus Detected PopUps

Suggestion to also take the time and to read:

• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding technical support scams