Windows 10: A sims 4 question

everytime i try to run the sims a error pops saying its either not designed to run on windows or it contains a error and ive tried to delete it and redown load and still the same thing. ive also checked to see if my laptop needed to be updated and its at the latest date so im at a lose! im on windows 10 just for some information. anyone else have this issue or know how to fix it?

:)

 

Sims 4 deleting custom content

Hello KayleeAdams,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the following questions:

1. Which version of Windows is installed on your machine?
   
2. Are you accessing the game on Xbox device or Windows PC?
   

I would suggest you to enable custom content option and see if that works. To do that,

• Go to Game options > Other >
  Enable Custom Content and Mods.
  
• If it isn’t ticked, place a tick mark and
  exit the game.
  
• Later, get back to your game and see if your custom context is present.
  

If the issue persists, I suggest you to contact The Sims 4 Official Support from the following link:

https://help.ea.com/en/the-sims/the-sims-4/

Regards,

Mala S

Microsoft Community - Moderator

 

The Sims 4 Base Game (Standard Edition) FREE for a limited time

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The Sims 4 Base Game (Standard Edition) FREE for a limited time

Read more:

• Claim The Sims 4 Base Game for PC / Mac COMPLETELY FREE for the next 7 days!
• Origin
• Origin