Windows 10: A user from Russia is contacting you. My Microsoft Store app is not loading. How to solve...

Hello,A user from Russia is contacting you. My Microsoft Store app is not loading. How to solve the problem? Regards, Albert

:)

 

How to contact the publisher of an app in the Microsoft Store?

There is a contact link in the additional info section of the software listing.

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

Microsoft Store App not loading

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to access Microsoft Store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)

• Are you aware of any changes on the PC prior to this issue?
  

However, we can try a few steps and check.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Running PowerShell Command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
3. Restart PC and check.

Step 4: New user account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator